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[closed] What a kick in the teeth (36 posts)

  1. macgamer
    Member
    Posted 1 year ago #

    "Upgraded" today to discover that you've actively removed a bunch of features and migrated them to the premium version. Classy!

    Also I had to go through each ad and correct a bunch of stuff that got changed in the upgrade. Way to screw over your users!

    I was contemplating getting the premium version until you pulled this move. Consider this one lost sale.

    http://wordpress.org/extend/plugins/adrotate/

  2. mayuxi
    Member
    Posted 1 year ago #

    Macgamer, what kind of features? Could you please tell me here?

    I'm still on 3.7.*, 'coz latest update broke my site and all stats are gone :(

  3. macgamer
    Member
    Posted 1 year ago #

    For starters the ability to batch renew ads is gone (why there isn't just an option to allow them to run indefinitely I have no idea). This coincided with all of my ads having "expired" so I had to renew them all one by one.

    Also you can no longer set priorities for ads.

  4. mayuxi
    Member
    Posted 1 year ago #

    Thanks macgamer, doesn't sound good to me, but I'm also was thinking to move to PRO version in near feature, or at least make a donation.

  5. deadhippo
    Member
    Posted 1 year ago #

    Fallback groups have been removed.

  6. butcher-pl
    Member
    Posted 1 year ago #

    Same here macgamer - they pissed me and pissed on me with this... Nothing worked and after I fixed it I realized a bunch of stuff dissapeard. I have 3.7 version and wont buy Pro for what they have pulled...

  7. thatwastaxing
    Member
    Posted 1 year ago #

    I brought this up with the plugin dev before he released this update and well, here's the thread so you can see for yourself all the features he disabled and his terse reply to me: AdRotate Free will be crippled?

    I don't mind him making money off this of course but what a way to do it. I immediately installed Plugin Notes and put a big warning to myself saying "DO NOT UPDATE THIS PLUGIN EVER!"

  8. butcher-pl
    Member
    Posted 1 year ago #

    yeah, bummer... I'll have to do the same thing with "Do not update Ever"

  9. ncdesignz
    Member
    Posted 1 year ago #

    Went to to the automatic update and it crashed. So, I came here. I'm disappointed in this change. Try explaining to a client that you now have to pay for what was once free. Of course, that makes ME the bad guy...not the plugin developer. (sigh)

  10. thatwastaxing
    Member
    Posted 1 year ago #

    I went to the dev's website because I was excited about his announced Pro version. I noticed he changed the design of his website and peeked around to see what else had changed. Then I found his feature list and realized that I already had the Pro version and that he was planning to strip down the free one on his next update.

    Of course, this is not stated anywhere in his plugin description or in the forums. In fact, the description still lists features that only the new Pro (and older versions of the free) have.

    I hate sneaky tactics like this and now the dev just made my decision super easy for me -- OIO Publisher gets my money when I outgrow AdRotate.

  11. mayuxi
    Member
    Posted 1 year ago #

    thatwastaxing, exactly! Sneaky tactics is what I hate in this situation most. If developer could announce this sad news few versions ago, I would understand him. But now...

  12. dcleeds
    Member
    Posted 1 year ago #

    The free version of this plugin does not work for me at all since I upgraded to 3.8. While the plugin developer deserves to be paid for his time and effort but simply taking away most of the free features and charging for it, is beyond sneaky. I am keeping with the 3.7 version until I find a new alternative. I would not upgrade to the free 3.8 version if I was you.

  13. deadhippo
    Member
    Posted 1 year ago #

  14. mayuxi
    Member
    Posted 1 year ago #

    Guys, let's talk about alternatives. Stable, light, but configurable. Are they exist? I used to work with Google DFP before, it's massive, slow, but highly configurable.

  15. deadhippo
    Member
    Posted 1 year ago #

    Having thought about it for a while, I think people are being a bit harsh . The guy has created an amazing product that most of us have been using for free for a long time. And while I agree that it comes across as a bit underhanded to remove features from a free version and add them to the premium version, we can still use the older versions with the features included for free. So in a way the only thing that he did wrong was to not let us know beforehand that by updating to the latest version we would be losing some features and that if we wanted to keep those features we shouldn't update.

  16. ploupas
    Member
    Posted 1 year ago #

    This wasnt nice indeed, had hundreds of ads, that after update set back 1 year (?wtf?) and no batch "renew for 30/60 days 3 months or year" available anymore

    I am not against developer's right to make decisions or PRO version or getting profit in any other way, but I strongly think that the lack of "what changes come with this update" and the expiring of ads is just a mistake

    edit: And I am writing this as a "advanced" user able to restore previous version and configuration of the plugin with tables-specific database snapshots. Can't imagine the stress for other people not having the knowledge or the time

  17. Diana Ross
    Member
    Posted 1 year ago #

    ultimately, we have been his beta testers. I have no issue with that really, but the plug-in version shouldn't have been 3.x.x... it should have been 0.x.x to let us know it was beta.

    I was going to recommend to my boss that we purchase the PRO version once it was released thinking there would be added perks. Instead, I cannot update the plug-in we are actively using until I can make the case for paying.

    As a non-profit entity, we cannot simply toss out money to random company X without some real justification. Our plug-in costs were rolled up into our website build total. I know how to wait for our Phase 2 build project moneys to be released to get this plug-in paid for and upgraded.

    I have no issues with a developer making money from his hard work, but I do take issue with the less-than-straightforward way he's done this. Truthfully his attitude towards his customers has always been terse and peppered with "pay for mah support bitches!" LOL

  18. Arnan de Gans
    Member
    Plugin Author

    Posted 1 year ago #

    If you guys are quite done misinforming each other, then let me point out that none of these so-called underhanded or douchebaggish practices have come unannounced.

    Pro was announced in July last year. Various blog posts have been made since that announcement. In atleast 2 posts I've mentioned and shown how the features will be divided.
    (Search the AdRotate blog if you want to)

    The full feature comparison has been online on the 2nd most visited page on adrotateplugin.com 2 weeks before pro was released.

    Nobody cared...
    All I heard was requests to finally release pro already. So I did.

    AdRotate empowers you to make hundreds if not thousands of dollars per month. AdRotate provides easy to use dashboards, lots of features. Even the free version vastly outpaces most other plugins with features. Paying for updates, support is not forced on you it's a one time purchase, and cheap too. Een if you don't buy AdRotate pro you get relatively fast support on my forums.

    I'm not having any discussion here, just pointing out that if you have such a problem with spending 25 euros you could have spoken up months before release.

  19. shgillane
    Member
    Posted 1 year ago #

    With 16 one star ratings given to the plugin over the past week, it might be worth taking notes from your users (many of us who were looking forward to a Pro version, but don't like the way it was introduced).

    I've got absolutely no problem with paying for plugins and themes, but I've always felt that the way to encourage users to upgrade to PRO was to offer MORE features in the pro version - new features, better support, etc... Not to REMOVE the features from the free version, forcing people to upgrade to get the old functionality back. This (obviously) causes quite a lot of resentment, as you can see here (regardless of whether you think it's warranted).

    When I purchase a premium theme or plugin, I do it because it offers me something more than the free version. Obviously, your Pro version now offers something more than the free version, but only because you have reduced the functionality of that version. I don't think I'm alone in thinking that this is the wrong way to encourage people to upgrade.

    I know that when I click update on my plugins, I do so expecting that I'll be updating to a more stable version. I'm clearly not alone in this expectation, and I'm sure I'm also not the only one who doesn't check the blogs of every plugin I use every week. Most of us update our plugins from the WordPress dashboard - the changelog offers no indication that features will be removed as soon as we hit update.

    I was looking forward to the Pro version, and recall reading this entry at the end of July: http://www.adrotateplugin.com/2012/07/adrotate-pro-coming-later-this-year/ where you detailed some of the improvements the Pro version would offer.

    The new direction will be that there will be 2 versions of AdRotate. The regular version which you have now will remain available but also there will be a Pro version offering even more features and of course great support.

    The free version will of course promote the Pro version but will remain a 100% functional plugin. However, fancy new features will be added to the Pro version and not the free version. A detailed list of which feature goes where and in what capacity will be made available when such a list is made and ready.

    This sounds to me more like the right way to go about rolling out a Pro version.

  20. butcher-pl
    Member
    Posted 1 year ago #

    So true shgillane. Adding more to PRO not taking features away and moving them to Pro.... thats just 100% Lame... its like spitting on user faces.

    And the 'warning' on he's blog? Is it a JOKE ?! Who reads it!?

  21. mayuxi
    Member
    Posted 1 year ago #

    Totally agree with shgillane and butcher-pl.

  22. Diana Ross
    Member
    Posted 1 year ago #

    Hi Arnan, I do hope you check back in on this thread and try to assuage your customer base so that the transition to Pro won't be such a bitter pill.

    My situation is this: We're a small non-profit in the US who paid another small local company to build us a website. We have trained one of our own semi-tech-knowledgeable employees (me) to maintain the website while doing many of the other duties she was originally hired to do. We don't have a dedicated website person.

    I read your blog (and all the other plug-in blogs) as I can, but I always read the changelog before each update (some people don't!) The changelog for the 3.8 update said nothing about turning off/removing features that we rely on.

    Last I read in your blog about Pro was the July post talking about how the current plug-in features would remain and there would be more perks. I thought this was a fantastic idea and was already pitching Pro to my boss.

    I was told there would be no monies released until next fiscal year (July '13) to upgrade. Now I have to make the case for special funds and explain to the sales guy that we will no longer be able to use schedules or some reporting he relied upon.

    I have no issues with you being paid for your hard work. I think a lot of people who might not be watching your blog are in the same pickle. I think just understanding that we're not all ungrateful thieves who never never intend to pay you might go a long way towards a happier, paying customer base.

    Your terse responses to others and in your blog might keep people from purchasing your products. I would very much like to see Pro, and you, succeed.

    All the best,
    Diana

  23. mayuxi
    Member
    Posted 1 year ago #

    Yeah, look at these reviews: http://wordpress.org/support/view/plugin-reviews/adrotate?filter=1

    This situation is really f-ed up. Now I'm ready to purchase Pro version, because I've stable advertisers and I need those features. Now I'm looking to the "Cart" on Adrotate website, but I feel kinda being cheated and can't cleck "Check out".

    I think I'm better to move to Google DFP or another Pro (paid) plugin.

  24. Arnan de Gans
    Member
    Plugin Author

    Posted 1 year ago #

    Why can't you check out? It works for many others...

  25. mayuxi
    Member
    Posted 1 year ago #

    Yeah, but I mean, I feel like if pay I will be cheated to buy it.

    When I purchase a premium version, I do it because it offers me something more than the free version. But your Pro version now offers something more only because you have reduced the functionality of free version.

  26. randellz
    Member
    Posted 1 year ago #

    Well this is all just a bit meh - oh well ya win some ya loose some was great while it lasted, kinda wish i didn't update the thing but no point crying over spilt milk it's only 20 bucks.

    if we where all gonna have a sook over all the people online that pulled tricks or tried to put a few extra bucks in there pocket i think well a lot of people would be really ticked off, there's a lot worse than this going on.

    I get where you guys are coming from cause it's happened to me but it's done now. someone could go to freelancer or outsource a plugin for a few hundred dollars or we could just bite the bullet and pay 20 bucks :)

    Love and light guys - Love and light.

  27. fiveslam
    Member
    Posted 1 year ago #

    Or we could just downgrade to 3.7 (as someone on the reviews suggested) and keep all the features for free again.

  28. mayuxi
    Member
    Posted 1 year ago #

    fiveslam
    Yeah, as I did :) But I'm a little bit scared of possible bugs and vulnerability.

  29. Carolyn
    Member
    Posted 1 year ago #

    This is such a great plugin and the developer has kept it updated over the years and added new and better features. He's even provided some light support for free. Most of all, when I was still using the plugin, it made me money. Maybe his notices about the upcoming changes didn't reach everyone, but back when I was using it I remember that his blog updates showed up in my dashboard. Terse or not, the guy has made something extremely useful and it has been free for years (and still is, in fact). Even this current version's feature-set is better than many (all?) alternatives.

    I donated a long time ago when I was actively using the plugin. If you have "hundreds of advertisers," then maybe you should have been using that donate button for a long time now. Can you imagine the hundreds of hours the developer must put into this?

  30. Eric
    Member
    Posted 1 year ago #

    I agree with shgillane, and others.

    Offer a pro version of the plugin, entice us with must-have features, and most us will probably shell out the cash to help the developer earn a living and maintain the plugin.

    I'm running adRotate on a multisite, and having just now upgraded find all my subsites borked. Thanks a pant-load. I don't believe I've ever had a plugin intentionally crippled like this. Not cool. Not cool at all!

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