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website timing out, Godaddy says its caused by "userapi.com" (3 posts)

  1. Bob
    Member
    Posted 2 years ago #

    My WordPress website authorizedacquisitions.com keeps timing out. I have been able to access it for a few months now with no problem. The domain is registered through and hosted by GoDaddy. Their technical support person says the nonresponsiveness is because my site is "trying to pull information from userapi.com" and that is why it is erroring out. I do not know what userapi.com is, and have not installed/updated any plugins or themes recently that might account for it.

    Has anyone had this problem, or have any idea how I can isolate whatever code is referencing that site?

    I can't get into the backend to test/disable elements.

    Please help!!!

  2. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

  3. Go Daddy
    Go Daddy Support
    Posted 2 years ago #

    Bob,

    I also see the delay is happening while trying to get data from userapi.com, though I don't know why it's pulling data from that site. The site did successfully load for me eventually, and there is reference to a userapi.com script in the source code, but I don't know if it's legitimate or not.

    If you believe the site has been hacked, there are a few steps you should take. First, reset your passwords. Second, restore your files from a backup that existed before evidence of the hack appeared. Third, update all your plugins and consider removing some of them if they aren't giving you any value, haven't been updated in a long time, or you have other reason to believe they may be vulnerable to attack.

    If you don't know how to recover your files, take a look at this article: http://x.co/jBdY - you can recover files from daily snapshots up to 30 days old. Note, however, that it's possible the malicious activity occurred a long time ago, prior to your knowledge of it. For that reason, you need to take extra measures to ensure your files are truly clean (see the advice in the previous response from esmi), not just that the site works after restoring the files.

    If you need extra assistance through this process, our Support staff may be able to assist, and you can contact them by phone or email 24 hours a day. Contact info: http://x.co/jBhc

    Alon
    [ Signature moderated. ]

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