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Website Showing nothing...Totally blank! (27 posts)

  1. ScarletView
    Member
    Posted 1 year ago #

    My site has been up and running, no problems, really happy with it but today for no understandable reason, it refuses to load showing only a blank white screen.

    My WordPress site is my main portal for my business so I need this fixed asap, within the next 24 hours. Having just released new content, not having my website available could be costing me money so this isn't acceptable.

    Please also bear in mind that I am not a web developer and therefore, if I need to do anything, easy to understand instructions in plain English would be appreciated.

    Thanks

  2. ScarletView
    Member
    Posted 1 year ago #

    The site by the way is http://www.scarletviewmedia.com

  3. ScarletView
    Member
    Posted 1 year ago #

    Tried deactivating all my plugins and still nothing, now it's asking me to connect to wordpress and it won't accept my password.

  4. Have you tried deactivating the theme too? It could be a theme issue.
    Via FTP access, just rename your theme to old-themename and that should then revert to the default theme.

    Have you also tried resetting the password?

  5. ScarletView
    Member
    Posted 1 year ago #

    Hi Christine, could you explain to me what FTP access is?

    Sorry, like I said, I am new to all this...

  6. If you don't have FTP access how did you deactivate all the plugins? Perhaps you did that through the admin before it kicked you out....

    Anyway, here is more info about FTP - http://codex.wordpress.org/FTP_Clients
    you should also contact your hosting provider and see if they can help. Perhaps there's an error log that might provide some info on how this happened. They will have info about FTP as well.

  7. ScarletView
    Member
    Posted 1 year ago #

    I didn't set up the hosting so I guess I need to contact the guy who sorted that out for me meaning this will take longer than a day which is really not on.

    What would have caused this? Updates to plugins?

  8. Here's a list of common WordPress error - http://codex.wordpress.org/Common_WordPress_Errors#The_White_Screen_of_Death
    Hopefully your guy wil get in touch soon and be able to help out.

  9. ScarletView
    Member
    Posted 1 year ago #

    Hopefully, I have a new example of my services out there, released today, focussed on increasing traffic to the site to generate work, plus 4 client consultations in the next week reliant upon information provided by the website to be forwarded onto their head offices and the site has been messed up by a screwy update and has been rendered obsolete until it is back up and running in the state it was only yesterday.

    Thank you for your help up til now Christine, I appreciate your time.

  10. ScarletView
    Member
    Posted 1 year ago #

    Is there any kind of "proper" technical support, i.e. raise a ticket and someone gets in your site for you to fix it or are we just expected to do this ourselves despite if, like me, you don't really understand what all these errors mean and where the fixes lie in the site?

    Business website now down for over 24 hours due to what looks like a screwy update. Brilliant...

  11. Andrew
    Forum Moderator
    Posted 1 year ago #

    Here's the technical support at WordPress http://jobs.wordpress.net/

  12. ScarletView
    Member
    Posted 1 year ago #

    Are they not positions which would require me to pay someone to fix a problem that hasn't been caused by me and has thus knocked down a website I need to make money, ergo, meaning I would be expected to pay someone to fix an issue caused by a third party, spending money I don't have so I can get my website back online so I can actually make some money?

    Or are those positions non-paid?

  13. cubecolour
    ɹoʇɐɹǝpoɯ
    Posted 1 year ago #

    Remember, WordPress is free software. Everyone here on WordPress.org is a volunteer including the moderators. As Andrew suggested (but could have expressed better), you can hire someone to work on your issue. Alternatively or you can learn how to approach the problem by providing as much relevant information as possible on the forum and following suggestions.

  14. ScarletView
    Member
    Posted 1 year ago #

    I appreciate the effort put in by volunteers I really do but WordPress is an enormous organisation now, why doesn't it use some of the revenue it generates to implement proper tech support? Why should I now have to pay money to fix an issue that I didn't cause? If I broke into your house, broke your TV, then came round the following morning expecting you to pay me to fix it would you think that fair? Probably not...

    OK, so details about the error...

    My site is hosted on a server organised for me by a friend. Everything worked perfectly after having taught myself how to build the site and spent 5 months doing so, finally got it up and running how I wanted. Yesterday I logged in to update a page after having updated plugins I was told to update. I then tried to update the page but couldn't use the html tab to input an embed code for a Vimeo video, I then tried checking the page and got "The White Screen of Death"

    I have deactivated all the plugins to no avail, did the 2012 and 2011 updates to no avail and as I am not a web developer, do not understand a lot of the technical jargon used in the fix suggestions so as it stands I am stuck with a white page as a website which could be losing me money everyday.

  15. Andrew
    Forum Moderator
    Posted 1 year ago #

    Using your analogy of breaking a paid-for item, did you pay for your theme or plugins? If so, there could be better-suited support for you.

  16. ScarletView
    Member
    Posted 1 year ago #

    Yes, I paid for the theme, I'm generally happy to pay for things to get access to support.

    Do you think it's right to expect someone to pay for a fix to an issue that isn't caused by the person affected by the issue Andrew Nevins? I certainly don't.

  17. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    I appreciate the effort put in by volunteers I really do but WordPress is an enormous organisation now, why doesn't it use some of the revenue it generates to implement proper tech support?

    1 million x 0=0 :^)

    The issue most likely is not caused by wp. Remember thousands have upgraded and have no problems. The error will come most likely from a plugin or theme not properly done.

    It is important to have ftp access and access to your web hosting control panel. If you don't have that, it will be difficult for you to maintain a self-hosted wp site without assistance from your friend.

  18. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    When you go to wp-admin it does not accept your password? Did you try the email option to replace your password?

  19. ScarletView
    Member
    Posted 1 year ago #

    Hi Kmessinger, thank you for your input, I am waiting to hear back from my mate so will be sure to keep this thread updated. I am sure thought that you can appreciate that for a start up micro business, this is an enormously frustrating issue.

  20. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    Support for your theme is at http://support.ait-themes.com/

  21. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    I am sure thought that you can appreciate that for a start up micro business, this is an enormously frustrating issue.

    Yes, I remember how frustrated I got with wp in the beginning. Looking back it was quite an adventure but then, OMG, it was teeth gnashing and hair pulling laced with profanity.

  22. cubecolour
    ɹoʇɐɹǝpoɯ
    Posted 1 year ago #

    Revenue? There are no paid for products or services on WordPress.org, so I'm not sure what revenue you mean. No one here is going to fix your site for you for free.

    If a plugin update caused the issue, the new version of the plugin may not be playing nice with another plugin or there may be some other cause. To troubleshoot this you can deactivate all plugins by resetting the plugins folder.

    To reset your plugins folder via FTP or the file manager provided in your host's control panel:

    Via FTP or your host's file manager, navigate to the wp-contents folder (directory)
    Via FTP or your host's file manager, rename the folder "plugins" to "plugins.hold"
    Login to your WordPress administration menus (/wp-admin)
    Via FTP or your host's file manager, rename "plugins.hold" back to "plugins"

    If this is successful and the site comes back up (as it hopefully should) you can identify the errant plugin by reactivating the plugins one by one until it breaks again noting which plugin was just activated.

    Then if you believe a particular plugin has caused the issue, look at the WordPress.org forum for that plugin and if no relevant answer is already there, post details of the issue providing as much relevant information as possible.

  23. ScarletView
    Member
    Posted 1 year ago #

    I have posted there and am awaiting reply kmessinger and yes, I am with you there, it's infuriating!

    @Cubecolour, by revenue I mean clients who now can't use my site to contact me, see examples of my work, get information of my services and forward details on to a head office on projects I have pitched for, it looks unprofessional having no online site to provide information to help them choose service providers.

    I will ask the guy at my server to try the above.

  24. cubecolour
    ɹoʇɐɹǝpoɯ
    Posted 1 year ago #

    Eh?

    why doesn't it use some of the revenue it generates to implement proper tech support?

  25. ScarletView
    Member
    Posted 1 year ago #

    Oh I see what you mean now...

    WordPress generates absolutely zero revenue?

  26. cubecolour
    ɹoʇɐɹǝpoɯ
    Posted 1 year ago #

    Going off-topic here, but that is correct. WordPress is free opensource software. There's no paid version of anything available to buy here on WordPress.org

  27. ScarletView
    Member
    Posted 1 year ago #

    Then I must applaud WordPress' approach in a time ruled by consumerism and a failing capitalist mantra.

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