My partner set up a website for me in wordpress with Go Daddy as my
host I have changed hosting providers and I wanted to be able to get
access to the data stored in wordpress. What do I do? There are several pages already set up and I would like to use the pages, can I just change everything over to the new domain host? I have tried logging in under my old log in and password and it will not allow me to do anything.
Website lost and all information gone (12 posts)
-
survivalfoodsinc.com
Posted 1 year ago # -
Do you have a backup copy of your WordPress database? Do you still have access to the existing WordPress hosting account?
-
Posted 1 year ago #No I do not have a database backup of the website but I do hav a copy of the ffiles from Go Daddy the original host.
-
planky
Posted 1 year ago #You need the data stored in the SQL database, the files themselves wont contain the data you need.
-
Posted 1 year ago #How do I reactivate things to I can pull this SQL files? WordPress is at no cost correct? How can I reactivate things and possibly move them over to the new Hosting? I really need the files I do not want to completely have to redesign all the pages.
-
You need a backup of your old database. Sorry - but that's the only answer. Without that backup, you've lost all of your old content.
-
Posted 1 year ago #I am confused how do I get access to the wordpress account to be able to back it up? My log in no longer works Go Daddy tells me I can only get access to it to back up through this support blog. Has the account been deleted? Can I move it to the new host for my domain.
-
Is the old blog still accessible on the GoDaddy servers? ie can you view it?
Go Daddy tells me I can only get access to it to back up through this support blog.
which is totally inaccurate. I'll tag this thread for someone from Godaddy to see to hopefully respond to that.
-
Thanks for the tag, Rich...
survivalfoodsinc.com,
I apologize in advance for the length of my response. I wanted to make sure I left no stone unturned.
I definitely want to help get this sorted out for you. Of course, I don't know the specifics of your account, so I can only speak generally and advise based on what I expect is happening after having read your posts.
To start, you need to understand the basic structure of WordPress (and other dynamic web apps). When dealing with a migration/backup, you need two basic components - the hosted files and the database. Both of these are important; the site cannot exist without one or the other. The hosted files contain the basic files for making WordPress work, but they also include things like your theme, plugins, and uploaded images. The uploaded images are usually the most important hosted files as they are unique to your blog. Other than that, the site is fairly easy to rebuild, if absolutely necessary, because most people use publicly available themes and plugins that can just be reinstalled if necessary.
The database, which is stored separately from the hosted files, are the real meat of your site. Any posts you wrote, comments people added, settings you assigned, users and passwords, etc, are stored in the database. Pretty much anything that's unique to your site (other than uploaded images/files) are in the database, and that's why the others in this thread have placed such importance on it.
You mentioned that you have a copy of the files, so I won't discuss that in much detail. Simply put, though, you can backup the hosted files by connecting to your hosting account with FTP and downloading everything in there.
Backing up the database is different, and there are several ways to get it. At GoDaddy.com, we try to make it simple by having a "backup database" function in the Hosting Control Center. It results in a backup of the database as a single SQL file stored in a special folder in the hosting account (which can then be downloaded through FTP or our File Manager tool). We have a help article that details the database backup process - http://x.co/M1kf
WordPress also tries to make the migration process easy with an "export" option in the admin area. For many users, this is extremely useful, but it should be noted that only certain data (posts, comments, etc) can be exported. For a true backup, you really want to get a complete database backup as mentioned above.
Now, the real question for you is whether or not you still have access to the database. In other words, is your hosting at GoDaddy.com still alive? To be clear, it may very well still be active in the GoDaddy.com account even if you've taken steps to point the domain name elsewhere. Don't assume it's deleted just because you can't get to the site right now... If the hosting account is still active at GoDaddy.com, then you can backup the database. If the hosting account was cancelled, you won't be able to access the data because it's deleted immediately upon cancellation. Luckily, we can normally restore data from shared hosting accounts within 30 days of cancellation if you didn't make a backup of your own or if something happened to the one you made. Note, though, that we do charge a fee for this recovery.
You said that your login no longer works at GoDaddy.com, but it's not completely clear what you mean by that. Maybe the hosting account is gone, or maybe the person who originally set it up changed the credentials, or maybe there's just some confusion about what credentials to use (GoDaddy.com customer account versus hosting account). Once you have positively determined whether or not the original hosting account is still active, you'll know how to proceed. If it's active, you'll have to work on getting the proper credentials and going through the database backup process. If it isn't, you may be able to get it restored. If it's been too long, or you're not the account holder and can't get the proper credentials for the main GoDaddy.com customer account, you will, in all likelihood, not be able to recover the data. I hope that's not the case.
So, my advice at this point is to contact GoDaddy.com Support directly (again). Now that you're armed with the proper understanding of how a WordPress site works and the necessary conditions for recovering the data you need, I expect you'll have an easier time confirming what can and cannot be done.
Very important note - For security purposes, our representatives can't discuss specifics of an account over the phone unless you can validate certain information. This is a concern for me because you said someone else setup the account. If you can't properly validate, you'll probably want to ask for help from the person who originally set up the account. Assuming you can validate on the phone, our Support staff will be able to assist you with getting access online. Contact information for our Support teams is at http://x.co/M1p1 or you can just call 480.505.8877.
I sincerely hope you are able to get proper access to the account in question so your site can live on. Good luck to you.
^Alon
-
Thanks for updating - It may be long, but I think it's clear. @survivalfoodsinc.com - if it isn't, just ask and we'll be able clarify things.
-
Posted 1 year ago #I was able to obtain all the files from Go Daddy but now I get the Error
Error: PHP is not runningWordPress requires that your web server is running PHP. Your server does not have PHP installed, or PHP is turned off.
I have talked with my new server tech people and they insure me that their servers are capable of running PHP and they are set up.
-
So this is no longer on GoDaddy? if so - please start a new thread
Topic Closed
This topic has been closed to new replies.
