Website is working but cannot access dashboard

Resolved goofymike91710
(@goofymike91710)

11 years, 9 months ago

After upgrading to 3.4.1, I now cannot access the Dashboard. However, my website works fine!

When I go wp-login, I am redirected to mysite.com/wordpress/wp-admin/upgrade.php?_wp_http_referer=%2Fwordpress%2Fwp-admin%2F where I see my homepage, but the content reads “Not Found.” If I try to login just with wp-login.php or wp-admin, I get the same result.

I can see the horizontal WP bar at the top with a few pull-down menus, but the left side menu panel does not exist. When I try to click on any of the pull-downs, I get a Not Found message on every page

I spent an hour on the phone with GoDaddy support who tried guiding me through disabling the plugins (renaming them individually, but that didn’t work. They said reloading 3.4.1 would not yield results either. I am stumped! So, I have a functioning website, but no way to edit it.

I am open to any suggestions! Please note you are dealing with a guy who would like to learn, but am new and not savvy on WP or code, and you may have to dumb-it-down for me. I see so many posts here and am a bit lost. If you are up for assisting, I would sure appreciate it!

Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)

adiant
(@adiant)

11 years, 9 months ago

You will probably have to reveal (in a response here) the URL to your public WordPress site so people can try and diagnose your problem.

Perhaps a stupid suggestion, but I would try the original documented method of accessing your Admin: yoursite.com/wordpress/wp-admin

Thread Starter goofymike91710
(@goofymike91710)

11 years, 9 months ago

Thank you for the reply! My website is mikespradlin.com. Yes, I tried the wp-admin as well…same results. It redirects to the same ref above. And, no good suggestion is stupid to me…I appreciate any helpful comments.

adiant
(@adiant)

11 years, 9 months ago

The strange thing (to me) is that http://mikespradlin.com/ and http://mikespradlin.com/wordpress both lead me to your home page. And all your other pages have the /wordpress/ folder in the URL.

Unless you have some other magic way to doing this, I suspect you will find your answer by double checking this set of steps:
http://codex.wordpress.org/Giving_WordPress_Its_Own_Directory#Using_a_pre-existing_subdirectory_install
in section “Using a pre-existing subdirectory install”. Making special note to follow the Permalinks step (as well as the rest).

Thread Starter goofymike91710
(@goofymike91710)

11 years, 9 months ago

Thanks again for the assistance, jonradio! I unfortunately cannot get to the Dashboard to access the “General” or Permalinks panels, as the procedure calls for. Is there a way to bypass that and modify the folders, maybe through FTP?

esmi
(@esmi)

11 years, 9 months ago

change both urls to http://mikespradlin.com/wordpress See Changing_The_Site_URL.

Thread Starter goofymike91710
(@goofymike91710)

11 years, 9 months ago

Thanks, esmi, but I tried both ways suggested there: editing the wp-config.php and the functions.php, but both still do the same thing…both didn’t work. (I took the code back out again.)

It might be helpful to see a screenshot of what I see when I attempt to login. There’s no side panel and everything I click on in the dropdown menus gets me back to the Not Found on every page. So, I still can’t edit my site via Dashboard. Ugh!

esmi
(@esmi)

11 years, 9 months ago

Did you move this site after you installed WordPress? Or change the site urls in Settings -> General?

Thread Starter goofymike91710
(@goofymike91710)

11 years, 9 months ago

No. I simply upgraded to 3.4.1, and after that, I cannot access the Dashboard. I didn’t change anything. I upgraded through GoDaddy’s prompts, which usually work, and did troubleshooting with them for 1 1/2 hours, but they say it’s on WP end, not theirs. I tried re-installing 3.4.1 through them, too, to no avail. I have cleared my browser cache, and disabled all the plugins, then one-by-one. That wasn’t it. Any suggestions? I’ve spent hours looking through posts but haven’t found anything else. Thanks again, esmi!

donnad
(@donnad)

11 years, 9 months ago

Similar problem. Can’t access dashboard or its running slow. Was on it last nite at home. Today, got there once today. but otherwise get an internal server error.

the word press site is running slow, too.

esmi
(@esmi)

11 years, 9 months ago

@donnad: It is impolite to interrupt another poster’s ongoing thread with a question of your own and it causes significant problems for the forum’s volunteers. Please post your own topic.

@goofymike91710: Try:
– switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

– resetting the plugins folder by FTP or phpMyAdmin.

– re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

– running the upgrade manually via wp-admin/upgrade.php

Thread Starter goofymike91710
(@goofymike91710)

11 years, 9 months ago

OK, lots to try after work tonight…thanks so much esmi for your attention and suggestions. It is truly appreciated! I will post how all of those go! Blessings to you…

Thread Starter goofymike91710
(@goofymike91710)

11 years, 9 months ago

@esmi: Thank you so much…it took all the steps, but the fresh download of the wp-admin file did the trick. I must have had a corrupt file somewhere from my last install. Had you not suggested this, I would’ve been lost for a long time.

Gratefully,
Mike

pomyheal
(@pomyheal)

11 years, 8 months ago

My website is OK but I can not access my Dashboard What do
I need to do Please help? http://www.myhealthproductinfo.com