WordPress.org

1. Polypedon
   Member
   Posted 9 months ago #

   I am a novice at this so your patience is appreciated!

   A few months ago I successfully created a website using wordpress that I am hosting on our server. AFter building the website I switched over and everything was working fine. On Monday I tried to access the site (papss.org) and after loading VERY SLOWLY received the following message:

   I also cannot login to the wordpress dashboard. I was able to go into myphpadmin through cpanel and see that my email address and username are listed correctly, but the wordpress login says that the email is not registered.

   I have been having an email dialogue with our tech support but so far nothing very useful to resolve. I do know that there was an update that was available for wordpress about a month ago, and for some reason when I tried to install it I could not. Sorry I cannot be more descriptive but I don't remember why it would not update.

   The tech support folks think it is a configuration problem but that it all they have offered to this point.

   If I can get into the dashboard I can probably find out exactly what version I am running and why it would not update.

   Thank you in advance!

2. esmi
   Theme Diva & Forum Moderator
   Posted 9 months ago #

   and after loading VERY SLOWLY received the following message

   What message?

3. Polypedon
   Member
   Posted 9 months ago #

   sorry, I got sidetracked! the message on the home page is:

   Apologies, but the page you requested could not be found. Perhaps searching will help.

   As noted above, and a separate but perhaps related issue is that the wordpress dashboard login is not recognizing my email or login credentials.

4. esmi
   Theme Diva & Forum Moderator
   Posted 9 months ago #

   That sounds like the default 404 message in either Twenty Ten or Twenty Eleven.

   I do know that there was an update that was available for wordpress about a month ago, and for some reason when I tried to install it I could not.

   Why? What happened? Do you have a database backup from before this time?

5. Polypedon
   Member
   Posted 9 months ago #

   Sorry, but I really do not remember why. Prior updates installed with no problem but the last time it would not and I quite honestly do not know what the message was regarding the failure to update. If I could login to the dashboard I could answer these questions!

   I have our server tech support folks also looking into the issue, I will post any updates.

6. esmi
   Theme Diva & Forum Moderator
   Posted 9 months ago #

   Try:
   - switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes using FTP or whatever file management application your host provides.

   - resetting the plugins folder by FTP or phpMyAdmin.

   - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

   Then review:
   http://codex.wordpress.org/Login_Trouble
   http://codex.wordpress.org/Resetting_Your_Password
   Video: http://www.francescolanza.com/2007/10/24/password-admin-reset/

7. Polypedon
   Member
   Posted 9 months ago #

   Thanks, I will try that as soon as I get time!!!!

8. Polypedon
   Member
   Posted 9 months ago #

   can i change the theme through the cpanel?

9. esmi
   Theme Diva & Forum Moderator
   Posted 9 months ago #

   You can rename your theme's folder via cPanel's File Manager, yes.

10. Polypedon
    Member
    Posted 9 months ago #

    esmi,

    thanks for all your suggestions. Our webspace server admins/IT folks corrected the problem before I really tried anything else, and when I asked what the problem was they said they could not find any notes! I did have to ask them to update to PHP 5.0 in order to update to the latest WordPress version, but I was also able to log back into the dashboard BEFORE the upgrade so I don't really understand what happened.

    Thanks anyway!

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