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WebSite down and can't login through admin (4 posts)

  1. bryonyhouse
    Member
    Posted 11 months ago #

    Last night I logged into my wordpress account to make some adjustments to the site. I hit the wordpress software update button then my screen went white. I thought wordpress was updating my settings. Now I can no longer log into my admin account (goes to white screen) and my website will not open when I do a normal internet search. Please help!!

    website: http://www.bryonyhouse.ca

  2. Pioneer Valley Web Design
    Member
    Posted 11 months ago #

    This is likely due to a failed auto-update.

    There are steps to take:

    Backup all site files and db first using FTP and host tools.

    1. Perform a Manual Update - this requires FTP or other host provided access to the files. Remove the two folders wp-admin and wp-includes - do not touch or delete wp-content folder at this point. Download a fresh copy of WordPress. Extract the files and upload only these two folders. Do not access site until all steps are taken.
    2. Rename the plugins folder /wp-content/plugins/ to /wp-content/old-plugins. This deactivates any plugins that may be causing an issue.
    3. Rename all other theme folders found in /wp-content/themes/ to old-theme_folder_name. Upload a current version of the default theme (twentytwelve - from the current WP download you made in step 1.)
    4. Rename the .htaccess file found in the root folder of your install to old-htaccess.
    5. Attempt to login - you will now have a default install up and running. Once logged in run the site to see that it runs - the theme and plugin folders can be renamed back and then activated to test. Prior to doing so verify that each is compatible with WP3.5.1.

  3. laurencbarret
    Member
    Posted 4 months ago #

    Hi!

    I think I'm having similarly problems but I've had no luck finding a fix. I did all those steps and nothing has changed.

    ANy ideas?

    Lauren

  4. WPyogi
    Volunteer Moderator
    Posted 4 months ago #

    @laurencbarret - could you stick with your thread?

    http://wordpress.org/support/topic/unable-to-log-in-after-upgrading-to-371?replies=2

    This one is six months old so not about this update.

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