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[resolved] Website - Down (8 posts)

  1. Shrab
    Member
    Posted 1 year ago #

    Hi
    I have just updates a couple of plugins and now the website is not working at all. I can no even log in to see the controle page....

    Can anyone help me please

    domain http://www.storm-studios.co.uk

    I have check the server and I can access the files thru FTP but nothing else.

    I did not pay to much attention to the plugins being updated but one was a back-up and the other a live chat comms?

    Please help if you can.

    if you can help I am grateful, my email address is shrab@storm-studios.co.uk

  2. Rev. Voodoo
    Volunteer Moderator
    Posted 1 year ago #

    Since you have access via ftp, navigate to wp-content and change the name of the plugins folder, something like pluginsOLD

    then in your browser go to domain.com/wp-admin and see if you can log in?

    If so, you can then rename your plugins folder back to plugins

    Then turn your plugins back on one by one to find the one that has hosed your site

    (changing the name of 1 plugin folder in the file structure deactivates that plugin, changing the name of the plugin folder shuts them all off)

  3. Shrab
    Member
    Posted 1 year ago #

    Thank you will try this now and report back

  4. Shrab
    Member
    Posted 1 year ago #

    You are a STAR, thank you very so much, I have renamed Plugin's folder to OLD and all working again.

    I will remove the plugin's that i do not use anyway as all three that were updated were not active.

    If I have any further problems, I'll be back

    Aagin thank you

  5. Shrab
    Member
    Posted 1 year ago #

    I have narrowed down the problem to the following plug in

    backupwordpress/plugin.php

    The message I now receive by renaming the plugin in is

    The plugin backupwordpress/plugin.php has been deactivated due to an error: Plugin file does not exist.

    Ironically, this is the plugin that I installed to protect my website, I will contact the developers and see if they can help.

    Again thank you Rev Voodoo

  6. Rev. Voodoo
    Volunteer Moderator
    Posted 1 year ago #

    I'm glad we got you back in!

  7. Tom Willmot
    Human Made
    Posted 1 year ago #

    Hi Shrab,

    I'm the developer of the BackUpWordpress plugin.

    Really sorry to hear that it broke your site, the good news is that I've fixed the issue in version 2.1.1

  8. Shrab
    Member
    Posted 1 year ago #

    Thank you for getting back to me.

    so, what shall I do now?

    Uninstall, reinstall? or other

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