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Website displaying white page on IE 8 and below (22 posts)

  1. bolivares
    Member
    Posted 1 year ago #

    I know there are countless issues with IE but it seems that no one can access my clients site on it unless they have IE9. The site is using a modified version of Max Magazine. I don't really know about this end of things so I'm not sure to even begin on fixing this or how a problem this big can be so specific to certain versions of a specific browser.

    If anyone could shine some light on the issue or provide help it would be greatly appreciated.

    https://bolivares.com/

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    The site is using a modified version of Max Magazine.

    What happens when you use the original Max Magazine theme?

  3. bolivares
    Member
    Posted 1 year ago #

    I don't have access to a Windows computer so I couldn't even tell you, that's what makes this problem so difficult.

    GoDaddy disabled all plugins when they were running the test and they said it must be a theme issue.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    What does having access to a Windows machine have to do with using the original Max Magazine theme?

  5. bolivares
    Member
    Posted 1 year ago #

    Well nothing, but once it's done I won't be able to check if it's fixed the IE error

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Then, with all due respect, you need to organise access to a Windows machine. How else do you expect to cross-browser test clients sites?

  7. bolivares
    Member
    Posted 1 year ago #

    Because everything already worked out fine, I have one Windows 7 computer in this home and it doesn't allow me to install anything below IE9

    This problem just arose a few hours ago when someone who needs to confirm the businesses existence is saying they can not access the site and will not use any other browser, so I'm asking if anyone knows of this issue so I can fix it today

  8. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Have you validated the site for errors - that's a good place to start with IE problems.

    There is no easy, fast fix for this kind of issue.

  9. esmi
    Forum Moderator
    Posted 1 year ago #

    http://my-debugbar.com/wiki/IETester/HomePage

    You do realise that IE8 is over 4 years old, used by less than 6% of the total browser market and is commonly not supported these days?

  10. bolivares
    Member
    Posted 1 year ago #

    Yeah, don't worry, I know, and the people I work for now understand that. But apparently the people at GQ don't and they don't seem to understand it and apparently (according to my clients) will not test the site on any other browser, simply to confirm the website is real...

  11. esmi
    Forum Moderator
    Posted 1 year ago #

    Did you have a look at the link I posted above?

  12. bolivares
    Member
    Posted 1 year ago #

    When I said I had access to a Windows computer, I meant I had the opportunity to briefly try to test some things at times, I can't really go about working with time consuming stuff like that on it.

    I guess what I am really looking for is if anyone knows of reasons why issues like this occur because it can't be a one of a kind thing.

  13. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    There are many possible reasons and like I said above, no, there is no simple 1-size fix. If you don't have time, perhaps you need to hire someone to address this issue for you.

  14. esmi
    Forum Moderator
    Posted 1 year ago #

    I can't really go about working with time consuming stuff like that on it.

    Um... what about providing a service to clients and fully testing their sites? FWIW, IE8's CSS box-model was very badly broken and the browser was generally a complete CSS disaster.

  15. bolivares
    Member
    Posted 1 year ago #

    I have fully tested the site, and will continue to do so now that we have made changes, but for the sake of the actual conflict I am having, I am looking to get to root of why the whole page refuses to lead in anything IE8 and below so we can have the site confirmed and continue with our business.

  16. esmi
    Forum Moderator
    Posted 1 year ago #

    See above. IE8's CSS box-model was/is very badly broken.

  17. bolivares
    Member
    Posted 1 year ago #

    But can a CSS error cause every element of every page to completely not load?

  18. esmi
    Forum Moderator
    Posted 1 year ago #

    In theory, yes. if the theme uses javascript, it could also be a .js issue. Or is the theme using HTML5? IE8 is to old to support it properly.

  19. bolivares
    Member
    Posted 1 year ago #

    Pretty sure it's a javascript issue but I really don't know enough to figure out where it could be

  20. alchymyth
    The Sweeper & Moderator
    Posted 1 year ago #

    the IE conditionals at the top of the header seem broken;
    this is from your site (in the browser):

    <!DOCTYPE html>
    <!--[if lt IE 7 ]> <html class="no-js ie6" lang="en-US"> <![endif]-->
    <!--[if IE 7 ]>    <html class="no-js ie7" lang="en-US"> <![endif]-->
    <!--[if IE 8 ]>    <html class="no-js ie8" lang="en-US"> <![endif]-->
    <!--[if (gte IE 9)|!(IE)]><!-->
    <html class="no-js" lang="en-US">
    <meta charset="UTF-8" />

    and the same section from the unedited Max Magazine theme:

    <!DOCTYPE html>
    <!--[if lt IE 7 ]> <html class="no-js ie6" <?php language_attributes(); ?>> <![endif]-->
    <!--[if IE 7 ]>    <html class="no-js ie7" <?php language_attributes(); ?>> <![endif]-->
    <!--[if IE 8 ]>    <html class="no-js ie8" <?php language_attributes(); ?>> <![endif]-->
    <!--[if (gte IE 9)|!(IE)]><!--> <html class="no-js" <?php language_attributes(); ?>> <!--<![endif]-->
    <head>
    <meta charset="<?php bloginfo( 'charset' ); ?>" />
  21. bolivares
    Member
    Posted 1 year ago #

    Ok so this seems like this is where the issue lays but I really don't know what this stuff means haha, sorry I'm a newbie.

    Could something be done with this to fix the problem?

  22. alchymyth
    The Sweeper & Moderator
    Posted 1 year ago #

    what is the code at the top of header.php in your theme right now?

    replace it with the code from the original unedited theme.

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