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Website and Login Admin are not being seen! (11 posts)

  1. chwebmedia
    Member
    Posted 3 years ago #

    Hi, my client emailed me regarding her website was not being seen and I couldn't find out why it's not there as I have not touched this wordpress site for weeks! When I tried to login to her back office, it's got some random code there that I can't even get to the admin section. I then tried to reupload all the files in the wp-includes folder and removed some of the plugins and nothing has worked! Can you please help?!?!

    http://www.csibystargroup.com

    http://www.csibystargroup.com/wp-login.php

    Warning: Cannot modify header information - headers already sent by (output started at /home/content/c/s/i/csistargroup/html/wp-login.php:99) in /home/content/c/s/i/csistargroup/html/wp-login.php on line 452

    Warning: Cannot modify header information - headers already sent by (output started at /home/content/c/s/i/csistargroup/html/wp-login.php:99) in /home/content/c/s/i/csistargroup/html/wp-login.php on line 464
    CSI by Stargroup

  2. richarduk
    Member
    Posted 3 years ago #

    If the error's in wp-login.php have you tried uploading that?

    When you say random code, what do you mean?

    Have you backed up her database before trying stuff?

  3. chwebmedia
    Member
    Posted 3 years ago #

    Can you open the links I sent so you know what I am talking about? None of those links work! I don't know what the problem is!

  4. chwebmedia
    Member
    Posted 3 years ago #

    I was told that there's no need to backup the database, just need to reupload the wordpress files to the FTP. Is it possible that there might be some files that are not updated properly to cause this issue?

  5. richarduk
    Member
    Posted 3 years ago #

    The log-in link shows the log in panel for username and password, with the error message as described.

    Umm, I would very definitely back up her database ....

    What happens if everything goes kaput and you're left with nothing but a broken website on your hands?

    Been there, done that (with my own websites). It's possible to get into a complete and unholy tangle where you have to restore everything.

    Have you uploaded that wp=login.php file?

  6. richarduk
    Member
    Posted 3 years ago #

    Incidentally, if you've not touched the site, you should have made it very clear to the owner that it's nothing to do with you and that there's a risk of losing everything if it all goes wrong - and that you're not to blame.

    You should also have asked if anyone else has FTP access to the site, and if she's added any extra plugins that you don't know about.

    It looks like you're going to have to go through the process of uploading files to her site one folder at a time. Don't upload to the wp-content folder (where the themes and plugins are kept) except as a last resort. Remember that the wp_config.php file has the database connections.

  7. chwebmedia
    Member
    Posted 3 years ago #

    I just did the database backup but still not working!! OMG! I think this is serious! Can you fix it if I sent you the FTP?

  8. chwebmedia
    Member
    Posted 3 years ago #

    I pulled the backup on the May 24th which is 6 days before and still cannot see the site!

  9. richarduk
    Member
    Posted 3 years ago #

    I meant by backup that you kept a copy for yourself if anything went wrong. The idea was that you first started checking out the various .php files.

    It doesn't matter if you've reinstalled a backup from 6 days before though, apart from the fact that your client has possibly lost 6 days of posts ...

    Can I fix it? Not in a million years am I touching this with a barge-pole ...:-)

    The errors are all showing file errors i.e. I'd start by re-uploading all the files as I suggested. Removing the plugins without first deactivating them (as it seems you have done) was not, however, a good idea ...

  10. chwebmedia
    Member
    Posted 3 years ago #

    How can I deactivate those plugins if I cannot even login to the site?! I will try to reupload all the files under "wp-admin" folder and see what happens!

  11. richarduk
    Member
    Posted 3 years ago #

    <How can I deactivate those plugins if I cannot even login to the site?! >

    :-)

    I know ...
    You should have lef the plugins well alone (i.e. not deleted them)

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