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[resolved] Webmaster abandoned me (31 posts)

  1. abandonedclient
    Member
    Posted 2 years ago #

    Hello,
    http://codex.wordpress.org/Resetting_Your_Password

    I looked at this page for help so pls don't send me back, it's way out of my league, techno wise.
    I run a business called Around the World Communication using a WordPress blog that was set up for me and designed by MeowDesign in the UK. However, the owner of the company at Meow has shut down and (I think she is ill) has not transferred my codes or passwords to get into my site ATWCOMM.CO.UK and AroundtheWorldCommunication.co.uk and the same sites in france (.fr) in order to update them. My site is thus totally out of date and i desperately need help in 1) getting the codes to my site and 2) a mini-tutorial in how to update the blog entries. Can anyone help me? Thanks so much, Suzanne Champion,[email redacted]
    NB I have tried and tried to contact the original designer but to no avail :(((

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    The solution listed above is the only way to access your login details. Perhaps you need to consider hiring someone to obtain these details for you?
    Try http://codepoet.com/ or http://jobs.wordpress.net/

  3. abandonedclient
    Member
    Posted 2 years ago #

    OK thanks Esmi will do.

  4. robmuzo
    Member
    Posted 2 years ago #

    Login to your database and change the password directly in the database.

  5. abandonedclient
    Member
    Posted 2 years ago #

    I have no idea how to get into it - I tried accessing my admin page via my website using my site name, "something like http://yoursite.com/wordpress/wp-login.php" as advised on the help page and it just shot up an error page on my website so there's no can do there. how many Around the world Communcation websites can there be on wordpress, surely someone must work backstage???
    tks anyway tho robmuzo :)

  6. Frumph
    Member
    Posted 2 years ago #

    @abandonedclient - robmuzo is saying that your hosting provider has a 'control panel' for your hosting, in that control panel is a phpmysqladmin program that will let you access the database and edit the fields directly.

    What i'm concerned about is that you are getting an error when going to the /wp-admin/ to login.

    Is it an error that you cannot login or a php error?

    If it's an no login ability then you will need to edit the users in the database as stated above.

  7. abandonedclient
    Member
    Posted 2 years ago #

    I tried typing in this to my browser: http://atwcomm.co.uk/wordpress/wp-login.php%22 and I got this:Error 404
    Sorry, the page you trying to reach does not exist.
    Please use the menus or the search box to find what you are looking for.

    I think i'm one or two steps behind you here. Can you spot my errors if any thus far? I don't mind doing this myself, it's just that it's a tad foreign, this IT business... ;))

  8. Frumph
    Member
    Posted 2 years ago #

    You are using the wrong url, just do this:

    http://atwcomm.co.uk/wp-admin/

  9. abandonedclient
    Member
    Posted 2 years ago #

    thanks, that worked up to a point (we're getting somewhere), the only problem now of course, as i explained before is i don't have the username or password as my ex webmaster did all that and has not communicated these names and passwords to me before falling off the planet.
    i just got this message when i tried the username of aroundtheworld communication:
    "Around the World Communication
    Please enter your username or email address. You will receive a link to create a new password via email.

    ERROR: There is no user registered with that email address.
    Username or E-mail:

    Log in"

  10. govpatel
    Member
    Posted 2 years ago #

    Have you got log in info for your host account where you can get access to databases? if so you can reset you admin user name password in database.

  11. abandonedclient
    Member
    Posted 2 years ago #

    nope, i've been searching all that she gave me and i only have my email web passwords. nothing on wordpress. Don't these wordpress folks have an admin dept who can verify who i am and let me into my site????

  12. Frumph
    Member
    Posted 2 years ago #

    Your hosting provider would have that information, the place where your website is hosted/providing 'space' for your website to be on.

    I did a tracert and it went to xssl.net which is owned by these guys:
    http://www.enom.com/ which is possibly who your website is hosted on, does that ring a bell with you?

    You payed your web guy some money to create the site, sure - but they had to put that site on some hosting service. When you find out who that is you can then discuss with them on getting your access to those databases.

  13. govpatel
    Member
    Posted 2 years ago #

    Don't these wordpress folks have an admin dept who can verify who i am and let me into my site????

    Are this websites hosted on your own host account if so then wordpress does not have any info as wordpress is a free program that can be hosted where ever you want.

    from whois i found this info see that helps you who is hosting your website
    Nameservers : ns1.xssl.net
    ns2.xssl.net

  14. abandonedclient
    Member
    Posted 2 years ago #

    I just paid a bill to netissime, elb multimedia group for my French domain but they sent me the renewal form to my business address (thk goodness). This didn't happen for my dot com site (they're all linked) and i have subsequently lost this site. I guess this enom company might be the domain holders for the co.uk site. It rings no bells but i will research some emails from my ExWebmaster.
    I feel like i'm getting somewhere, thanks so much for all your help so far Frumph :)))

    Out of curiosity, how did you trace my site to enom. how does one do that??

  15. Frumph
    Member
    Posted 2 years ago #

    By doing a traceroute...

    if your in windows, start -> run -> cmd

    then type in tracert <your domain name> the last place that shows up is the location of where your site is. which in your case was wasp.xssl.net then I searched the net to find out who owned xssl.net and found that it was enom

    Enom is also a reseller to hosting, so it's possible that your actual hosting provider is not them but someone that uses them to resell hosting accounts.

  16. govpatel
    Member
    Posted 2 years ago #

    You can all info you need about your domain name here
    http://whois.webrankstats.com/whois/atwcomm.co.uk

  17. abandonedclient
    Member
    Posted 2 years ago #

    Wow, time gets swallowed up in IT, i just checked out Whois (thanks govpatel) and rebought my atwcomm.com domain although linking it back to my site is no.2 on my exceedingly complicated things to do list.
    Anyway, Thanks again Frumph for that explanation, nope don't have windows, have a mac. And found out that my webemail company is WASP.XSSL or CPanel, whatever, very confusing.
    So, thanks again govpatel for finding this: http://whois.webrankstats.com/whois/atwcomm.co.uk

    now that i have this info, is there anything that will help me into this holygrail of a database? i need to update the netissime. french site and the english one with Cpanel.

    Any further advice would be vastly appreciated...!

  18. govpatel
    Member
    Posted 2 years ago #

    So do you have your log in info for cpanel if so you should access to your databases as well as Databases are critical you need to make back up before you try make any changes.

    To reset your password and user name this tutorial will help you.
    http://www.tamba2.org.uk/wordpress/backup/
    http://www.tamba2.org.uk/wordpress/phpmyadmin/

  19. abandonedclient
    Member
    Posted 2 years ago #

    hey govpatel, would you mind checking this link and seeing if you can see anything that resembles log in information? I didn't see much:
    http://www.webrankstats.com/webstats/atwcomm.co.uk

    I still am at a loss, really needing a contact for each of the sites. Crumbs!!

  20. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    1. Your site is hosted at http://www.unitedhosting.co.uk possibly from a reseller hosting. You may contact the host for assistance.

    2. Your login page is accessible. If you know your login name or email, you can recover your password.

    Try these things first, because you have to get somewhere.

  21. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    @abandonedclient,

    Your design company's site is also online, and their contact page lists their contact email, phone number, etc., in addition to the contact form. Did you try these sources to contact them? I think someone will be able to provide you the required info, even if the owner is ill. If you have not tried, try these also.

  22. abandonedclient
    Member
    Posted 2 years ago #

    Hi Krishna, thanks so much for the info, I'll check out united hosting immediately. I have been in touch with domainmonster who informed me my site is registered there I quote "I've taken a look into this and I can confirm that atwcomm.co.uk is registered with us, and is hosted on xssl.net Name Servers. If you're able to contact the xssl.net web host they may be able to assist you with accessing the content of the website, as we currently have no control over this."
    However, I can't get past the padlock screen on xssl.net (!) so will check out united host as mentioned.
    Re my designer, yes of course i've tried reaching her there (and everywhere) and she's just an ordinary working mum like me with no big team to back her up. She hasn't answered my multiple requests and i really can't say what's become of her. All she told me was she was closing her business and was ready for something else. She said she'd give me my codes and artwork and I never heard from her again...which is why I'm in this mess, as Stan and Laurel would say.
    Have a nice weekend and thanks again :)

  23. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    You can look at this link to find your host: http://www.whoishostingthis.com/atwcomm.co.uk
    The result shows that it is an 'IPv4 Assignment' of the hosting company United Hosting. It may mean, as I indicated, an account of a reseller that can be your designer or her associate. Hope you get through the problem.

  24. abandonedclient
    Member
    Posted 2 years ago #

    Hey thanks Krishna, I contacted united hosting and they sent me a new password! I'll be following up tomorrow now. Will keep you posted as to how i resolve this in the end with you guys' help :)))

  25. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    You are welcome!

  26. abandonedclient
    Member
    Posted 1 year ago #

    Hi Krishna

    Mitzy here - small world as it was you that helped me last time, thanks! Since my last post i have been working constantly with Domain and United trying to get the wordpress codes. Long story short, getting into WordPress is the last hurdle.

    Is there someone, maybe yourself, that would be willing to take the hosting codes and have a peek around on my panel see what they can find. Someone mentioned previously that it would be possible to reset the access codes in the Database. Well, i have those entry codes. Like I said, it's just WordPress the last hurdle...

    Thanks so much !

  27. abandonedclient
    Member
    Posted 1 year ago #

    Have you got log in info for your host account where you can get access to databases? if so you can reset you admin user name password in database.

    YES!! Now I have all this info. Can someone guide me in resetting the user name and password (for entry into WordPress) from my host's admin panel ?

    THANKS!

  28. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    It's explained in the article you posted in your OP -
    http://codex.wordpress.org/Resetting_Your_Password

  29. Mitzy
    Member
    Posted 1 year ago #

    Hi there

    Just wanted to say a big thank you for all your advice. My password has been changed via my hosts and the database and I have access to my site!! Since 2011!! I will be getting the champagne out tonight :D

    As I mentioned my webmaster kinda left me in the lurch and I now I have to train myself how to use WordPress for the updates on my website. Before I start hunting down tutorials, which is top of my list for tomorrow, could you please advise how I just take the ticker tape banner off my site that reads 'special offer 2011...' as feeling my way around the dashboard or c panel is a touch daunting. Once this is done I can take all the time I need via the self-learning modules.

    Tonight I will sleep so much better :)

  30. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @Mitzy - if you need help, please start a new thread - your question here is unrelated to this thread. You also need to include a link to your site.

    You can start a new thread here:

    http://wordpress.org/support/forum/how-to-and-troubleshooting#postform

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