• Help, I am stuck and I just don’t have the IT knowledge to understand what to do:
    Fasthosts, my web hoster, has been telling me that :

    We have suspended evamusby.co.uk as it’s saving too much information to the server’s tmp partition. This is a shared webserver so you should create a tmp directory within your own webspace and save temporary/cached info to that folder, not to the server’s tmp partition.

    They later said:

    your site was regularly consuming approx 90% of the total tmp partition, which is the reason it was suspended without prior warning. Each time it filled the tmp partition, no other users could write anything to that partition, which can cause their sites to fail. It is designed for temporary files – typically session data, which should be removed shortly after being written, which was not the case for your own site.

    Right now your site is using 364 times the next largest user of the tmp partition. I have just deleted all this content, however, it is not practical for our support staff to keep doing this.

    Looks like in just one week 900MB of data built up in there.

    So I followed Fasthost’s instructions to do this:

    To set the tmp directory for wordpress create the following directory in your webspace htdocs/wp-content/tmp and add the following to your WordPress configuration file htdocs/wp-config.php

    define( ‘WP_TEMP_DIR’, ABSPATH . ‘wp-content/tmp/’) ;

    But a week later I see that my htdocs/wp-content/tmp is still empty, whereas Fasthosts tell me:

    Unfortunately we are still seeing a very large amount of files appearing in the web server /tmp directory. An example of these is below. Please look into this further as soon as possible.

    /tmp/sess_rj27frr0p97ue8v67j69kadtu7
    /tmp/php2qYLFT
    /tmp/phpdgX1yC
    /tmp/phpeJoMv1
    /tmp/phpUo3GM3
    /tmp/phpuwQJCe
    /tmp/sess_ekp2n4pfp6ir7m04k6ffu49er1
    /tmp/phpWpDz52
    /tmp/phprcv4Du
    /tmp/phpnTXkk2
    /tmp/phpfhR2V4

    They say the problem is most likely a plugin I’m using, but surely then other users of the plugin would have the same problem? And what would be an effective strategy to guess which plugin?

    Any help gratefully received, and please remember I don’t understand much IT-speak.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Can you please tell me what active plugins you are running, and delete plugins that are not active.

    Specifically it could maybe be some type of cache plugin, but I am not completely sure, so please provide a list and I can assess the situation from there, thanks.

    Thread Starter evamusby

    (@evamusby)

    Thanks so much for jumping in.

    On the “Active” list:

    Admin quick jump
    Akismet
    All in one favicon
    Broken link checker
    Comment redirect by Yoast
    Cudazi Scroll to top
    Exclusive content password protect
    Google analyticator
    Itro popup plugin
    Jetpack by wordpress.com
    Mailchimp
    Obfuscate e-mail
    Paypal donations
    Pinterest RSS widget
    Preserve editor scroll position
    Quick drafts access
    Resize twenty eleven header
    Search and replace
    Share buttons by AddToAny
    Sweet captcha [THIS ONE IS ONE OF THE TWO MOST RECENTLY ADDED]
    Table of contents plu
    Tako movable comments
    Ultimate TinyMCE
    W3 Total Cache
    Wordpress Backup to Dropbox
    Wordpress SEO
    WP-Optimize [THIS IS ONE OF THE TWO RECENTLY ADDED]

    There are 3 inactive and I have just deleted them now:
    Image Pro
    Olimometer
    WP Splash Page

    I am only going to have intermittent internet access for the next few days, so if I don’t reply it’s not from lack of interest.
    Eva

    Thread Starter evamusby

    (@evamusby)

    I’m back at my desk now, so if anyone has any suggestions I’m now keen to follow any advice out there and get this sorted. Any ideas, anyone?

Viewing 3 replies - 1 through 3 (of 3 total)
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