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[resolved] [closed] We were unable to get your stats just now. Please reload this page to try again. (26 posts)

  1. tweakben
    Member
    Posted 11 months ago #

    Its never actually worked, but Jetpack continually tells me:

    "We were unable to get your stats just now. Please reload this page to try again."

    The top bar when viewing the actual site shows visitors in the small graph with the matrix dots on it, but clicking it returns the error above all the time.

    What'd I do wrong?

    Thanks!

    Ben

    http://wordpress.org/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

  3. tweakben
    Member
    Posted 11 months ago #

    Sure thing Jeremy, thanks for your reply.

    Site is: http://www.tweakplay.com - There's no content up there just starting with WordPress from scratch.

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    I do not see any issues with your site, and I was able to view your Stats on WordPress.com. Do you still experience the issue? If so, do you see the same error message when trying to access your Stats here?

    If you only see the error on your site, it might be worth trying to deactivate all your plugins, one at a time, to see if the problem is caused by a conflict with another plugin.

    Let me know how it goes.

  5. mymothersdaughter
    Member
    Posted 11 months ago #

    Hi Jeremy, I have the same issue here. I can see the stats in the link you posted above, but have the other message in my dashboard. I have the most recent WordPress installed. Jetpack has also been updated.

  6. mymothersdaughter
    Member
    Posted 11 months ago #

    Is there any update on this? My client is still seeing this in the dashboard. I can see it in the dashboard and we really need a resolution to this.

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    @mymothersdaughter Could you try to deactivate all other plugins, one at a time, and let me know if you find a conflicting plugin?

    Thanks!

  8. mymothersdaughter
    Member
    Posted 11 months ago #

    I just did again. The only plugin active is the Jetpack and I still get the message.

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    @mymothersdaughter Can you please use Jetpack's Debugger module to send us some more information about the site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says "click here to contact Jetpack support."
    4) Fill in the description box and your name and email address.
    5) Click the "Contact Support" button.

    Thanks!

  10. mymothersdaughter
    Member
    Posted 11 months ago #

    I just sent it. Thanks for replying so quickly Jeremy!

  11. tweakben
    Member
    Posted 11 months ago #

    Update: I was using the same account on WordPress for two websites to compile stats. I made a second account and then linked it, and all works fine now.

    I wont mark this topic as resolved as there's another person in here working back and forth with issues to resolve as well. Feel free to resolve mark it or whatever if you like. :)

  12. mymothersdaughter
    Member
    Posted 11 months ago #

    Thanks for not closing this @Tweakben. I created a brand new email for my client so I don't think that will resolve my issue.

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    @mymothersdaughter I just replied to your email.

  14. Obaid Raja
    Member
    Posted 9 months ago #

    me also facing same problem from this morning.
    and i also cant follow your these steps:
    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says "click here to contact Jetpack support."
    4) Fill in the description box and your name and email address.
    5) Click the "Contact Support" button.
    because when i click "click here to contact Jetpack support" this link does not open and does not redirect to support page.
    kindly help.
    my blog is http://factoidnews.com/
    i Will be very thankful to you for your responce

  15. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    @rajaobaid89 Your Jetpack connection seems to be working properly. If you still experience issues, could you give the Debug page another short, and let me know if you could send us an email this time?

    Thanks!

  16. Obaid Raja
    Member
    Posted 9 months ago #

    now its fune. this problem will automatically resolve after few hours. thanks @jeremy Herve for your help.
    now my blog is working fine.

  17. Fbrillon
    Member
    Posted 8 months ago #

    Same problem here ... Http://millionsofstories.org

    Seems like the problem started after I inserted Adsense code on the side bar

  18. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    @Fbrillon Can you please use Jetpack's Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says "click here to contact Jetpack support."
    4) Fill in the description box and your name and email address.
    5) Click the "Contact Support" button.

    Thanks!

  19. Fbrillon
    Member
    Posted 8 months ago #

    @Jeremy, seems like the problem resolved by itself without any intervention or changes on my end. Today everything was and is still working fine. Can this be a temporary outage of the service? Anyway, thanks for your help!

  20. subet
    Member
    Posted 7 months ago #

    Hi Jeremy,

    I have the same problem on this website. I sent the support request to Jetpack. How will jetpack return me? By e-mail or will they fix the problem on my blog?

    Thanks,
    Murat

  21. bdonmez
    Member
    Posted 7 months ago #

    "We were unable to get your stats just now. Please reload this page to try again."

    Same problem on my site http://www.nasihatler.com

    Thanks

  22. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 7 months ago #

    If you've sent us an support request via the contact form, we'll get back to you via email very soon!

  23. esmi
    Forum Moderator
    Posted 7 months ago #

    @subet and @bdonmez: If you require assistance then, as per the Forum Welcome, please post your own topics.

  24. paulpetch
    Member
    Posted 7 months ago #

    We were unable to get your stats just now. Please reload this page to try again.

    Same issue here. http://shop.paulpetch.co.nz/

  25. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    @paulpetch - see what esmi posted right above you - you need to start your own thread. But before you do so, see this:

    http://wordpress.org/support/topic/cant-access-your-stats-in-the-dashboard-widget-read-this?replies=1

  26. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    Closing this thread as it's three months outdated and already resolved.

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