WordPress.org

Ready to get started?Download WordPress

Forums

Problem loading website (8 posts)

  1. adashofsarah
    Member
    Posted 1 year ago #

    Please bear with me, as I am not great on WordPress, but am trying to diligently learn as I go.

    I wanted to download a new theme, but before I did that, WordPress suggested I backup my files and download the latest version, 3.5.1

    I tried to do this, and everything got messed up. Then I read that you shouldn't skip more than 2 upgrades (I was using 3.4.1 before. So, I tried to delete some files and go back to 3.4.2

    I downloaded the 3.4.2 file onto my FTP server, but now I get the following error message when I try to go on my site:

    Warning: require(./wp-blog-header.php) [function.require]: failed to open stream: No such file or directory in /home/a7847908/public_html/index.php on line 17

    Fatal error: require() [function.require]: Failed opening required './wp-blog-header.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/a7847908/public_html/index.php on line 17

    Then, I wanted to see what would happen when I try to go onto my site's /wp-admin area. This is the error message I received there:

    Warning: require_once(/home/a7847908/public_html/wp-load.php) [function.require-once]: failed to open stream: No such file or directory in /home/a7847908/public_html/wp-admin/admin.php on line 30

    Fatal error: require_once() [function.require]: Failed opening required '/home/a7847908/public_html/wp-load.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/a7847908/public_html/wp-admin/admin.php on line 30

    Can anyone help explain this to me and how I can fix it? Also, I tried to restore the backup I had before I did any of this, but the file keeps downloading as an sl file instead of an sl.qz file, and therefore my web host server won't accept it.

    I hope I've given enough information to get some help? I appreciate it!

  2. adashofsarah
    Member
    Posted 1 year ago #

    I tried to tinker around with it some more, and I seemed to have fix part of the header problem, but now I'm receiving this error:

    Warning: require_once(/home/a7847908/public_html/wp-settings.php) [function.require-once]: failed to open stream: No such file or directory in /home/a7847908/public_html/index.php on line 90

    Fatal error: require_once() [function.require]: Failed opening required '/home/a7847908/public_html/wp-settings.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/a7847908/public_html/index.php on line 90

    Any ideas?

  3. caitjank
    Member
    Posted 1 year ago #

    I've been experiencing a similar problem, except my website will only load at home, and no where else. as in it just won't load! WP really needs to fix these problems

  4. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @caitjank - you have your own thread - http://wordpress.org/support/topic/problem-loading-website?replies=5 Please don't jump into other threads as it really confuses things on these forums.

    @adashofsarah - do you have a backup of your site and database?

  5. adashofsarah
    Member
    Posted 1 year ago #

    @WPyogi - I believed I had backed up my site. It even has 2 files available for download of it. one is an .sl file, and the other is a .tar file, I believe. However, when I do these and try to use the "1-click database restore" feature on my host, it doesn't accept the files. Sorry, does this make sense at all? I'm new when it comes to working with this stuff!

  6. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Hmm, where is your site hosted? Have you asked if they can restore your site?

  7. adashofsarah
    Member
    Posted 1 year ago #

    Unfortunately, I went the cheap/free route, and have been using 000webhost as my host. I've been meaning to pay and switch over to a site like godaddy, but haven't had the time to do so lately.

    I just sent them a ticket to help me restore it to the last back up. It says I should get a reply within 24 hours. In the mean time, is there anything else you can suggest I do to try and get my site up-and-running? I would like to eventually switch to a newer version of WordPress (as most of the latest plugins/themes require it), but the automatic update doesn't seem to work for me.

  8. adashofsarah
    Member
    Posted 1 year ago #

    They still have yet to reply. Any suggestions?

Topic Closed

This topic has been closed to new replies.

About this Topic