I wanted to warn my wordpress friends about Templatic. My company buys premium themes a lot we know all the good ones like Woo themes, organic themes, elegant themes, etc etc. So I am familiar with what I consider the standard for premium theme support and find most of the guys I mentioned to be well above that standard.
I recently purchased 2 themes from templatic. I was having some major issues, lots of bugs, lots of coding issues. I went to find a support forum and was surprised that the no longer offered a support forum. That was my first red flag. After all the best way for a company to handle support is to offer a forum to alleviate their request load.
I immediately hit wordpress forums and found others to have a lot of horror stories. I still tried to follow their support request function, which is a ticketing system and even offered to pay for some support. I never got a response to 6 tickets and then never got a refund when I requested it.
I have found most theme managers, premium and free to be delightful and supportive and very rarely come across this issue, in fact it seems to be the plugins that are more frequent to be poorly supported.
I encourage those of you who have templatic themes to start posting your issues here and see if we can get our own support function going. I like the design of some of their themes and feel it is a shame they are in a sense false advertising and offering a broken product. I also want this to serve as a warning that if you choose to buy their themes, do not expect any support and be prepared to deal with the ongoing issues of their themes alone.