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[resolved] Want to change contact email, have been waiting for days, unsure how to proceed (9 posts)

  1. EllaGuru
    Member
    Posted 1 year ago #

    Hello,

    I am setting up my Empower Network blog and inadvertantly entered a contact email that is not the one I want people to see. I have entered the correct email under Users > Your Profile > Contact Info Email, which generates a little message that "There is a pending change of your e-mail to...." the correct one. Trouble is, the email has never changed and it's been days since I put in the request. I finally cancelled the original request and re-entered the email that I would like to have as my contact email, thinking that perhaps it could go through quickly if I resubmitted it. No Joy. If anyone could shed some light on this for me, it would be much appreciated!

  2. Ryan Yu
    Member
    Posted 1 year ago #

    Are you having an issue with the Multisite? Then you could get better answers in the Muiltisite section here: http://wordpress.org/support/forum/multisite

    BTW check this article, this issue was already discussed here:
    http://wordpress.org/support/topic/users-email-says-there-is-a-pending-change-of-your-e-mail-to-adminmysitecom?replies=15

  3. EllaGuru
    Member
    Posted 1 year ago #

    Thanks Ryan, for you prompt reply. I don't know what a Multisite is, and with reference to your second link, I can't understand a thing that was posted there. I don't understand WordPress at all, which is why all my other blogs are on another platform. The one that I'm asking about is through an organization and I'm sure I don't have the authority to make the changes they're talking about in the second link above. Is there any way to talk to someone in support?

  4. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    This is the only support there is for self-hosted WordPress.ORG sites. What is an Empower Network? It's not very clear exactly what the issue is here - so can you explain a bit more about where your site is and who has admin privileges?

  5. EllaGuru
    Member
    Posted 1 year ago #

    Empower Network is a blogging platform that uses WordPress. People join it for a monthly fee and EN generates a WP blog for them. I don't know enough about it to understand who has admin rights but I'm pretty sure it isn't me. They give you a bunch of guidelines about not deleting this or changing that...they give you some videos and docs that show how to do a few things, like include banner ads, but that's about it.

    The issue is, when I was following their set-up instructions, I entered the wrong email when I was filling out my profile. I filled in the wrong thing for my contact email. I suppose if this email doesn't show to the public and is only telling WP where to send anything, that's fine.

    Thanks again

  6. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Okay, then you need to contact them - WordPress.ORG (here) itself has nothing to do with email on an established site or network. Sorry we can't be of more help.

  7. EllaGuru
    Member
    Posted 1 year ago #

    Thanks WPyogi...how can I do that? I thought we just posted questions in the forum, and I don't see a "contact us" link anywhere?

  8. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    I really have no idea - where did you sign up? These forums aren't connected to Empower Network...

  9. EllaGuru
    Member
    Posted 1 year ago #

    Sorry, I thought you meant that I needed to contact WordPress.org, that's who I was looking for contact info for. I can ask in the EN Facebook group, perhaps somebody knows there. Thanks again.

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