I would suggest that anyone considering paying for support think twice about it. We sent w3-edge $150 through the plugin and all I got was an email from Paypal saying our payment was received on May 10th. I've since sent two emails to the support email listed on the paypal receipt, one email at the contact form on w3-edge.com, and even left a voice mail after looking up their number on jigsaw. It's now May 20th. I haven't heard from anyone there as to when, if ever, they plan on doing anything with our site. Apparently they don't care. Seriously, I understand people get busy, but take five minutes to send me an email following up.