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Visual Editor Issues (8 posts)

  1. ajlaughlin
    Member
    Posted 1 year ago #

    Hi All,

    I am new to using wordpress, and it seems as though something in wrong with the visual editor for our website.

    When going to edit a page in Firefox, Chrome, or Safari, the visual editor does not display any text, but when highlighting in the box, shows white colored HTML code.

    The visual editor works just fine on Internet Explorer.

    Any Ideas?

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    And why are you using an older version of WordPress?

  3. ajlaughlin
    Member
    Posted 1 year ago #

    I will try the plugins idea.

    Our theme was custom built... Is there a way to switch to a default theme, and still be able to go back to the one we had built?

    We're still in 3.4.2 because last time I tried using the auto updater, it completely crashed our website, and the person who created the theme and website, had to completely reinstall the website all the way down to the databases.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Is there a way to switch to a default theme, and still be able to go back to the one we had built?

    Yes - via Appearance -> Themes. Any theme change is usually reversible.

    it completely crashed our website

    That sounds like you have a problem somewhere. But you could have an even greater problem if you do not keep WordPress up to date. Right now, your site is running a very significant risk of being hacked. And cleaning up after a hack will make your previous upgrade issues look like child's play.,..

  5. ajlaughlin
    Member
    Posted 1 year ago #

    Could the major problem that's causing the crash when updated be the reason that the visual editor is acting funny?

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    It's certainly possible. My money is currently on your theme as the culprit.

  7. ajlaughlin
    Member
    Posted 1 year ago #

    So I switched from the campaign theme we were using to the standard twenty 11 theme and the visual editor started working again. So what does that mean (short f the fact that the campaign theme is causing the issues)

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    I'm afraid so. :-( Best guess, the theme is implementing its own jQuery in such a way that it is interfering with the editors.

    I think your best way forward (if you want to keep the theme) is to to go back to its developer for an upgrade or hire someone else to carry out the work. The level of coding work needed will probably be well beyond the scope of the support we are able to provide in these forums.

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