Videopress..great potential but unreliable

2 year subscriber to Videopress and additional storage on wordpress.com. Since day 1, uploading was a problem…the interface when uploading during an insert would never complete the process. You would either get a freeze or a white screen…but at least the video would upload and transcode. I should mention I tried in multiple version of all 4 major browsers, on Macs & PCs, and under two different hosting companies. Video size did not matter…a 5 second video would hang during upload.

Now, with the latest update they tried to fix that, but if it sits on “crunching” after uploading, forget about it…the video with not be there at all when you break out of this failed screen.

Unacceptable for a paid product from Automattic…if anyone shoudl be able to get this to work over a 2 year period, it should be them.

Also, note that the “developer” section of the videopress website is BLANK. Also note the “support” option which is a simple FAQ search that provides virtually no information. There is no way to open a ticket, send an email, or even provide email (other than via Twitter perhaps; not that Videopress hasn’t tweeted in over a year).

I am now looking for another solution that can provide HTML5 with flash fall back, and automatically transcode a single uploaded MP4 into Theora & Ogg so that it will play in virtually all devices and browsers. Any ideas??