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Username No Longer Recognized After 5 Years (4 posts)

  1. symbden4
    Member
    Posted 11 months ago #

    Alas and alack, WordPress no longer recognizes my username – the same username I’ve had since I opened my account back in 2008.

    My pain is thus: On Tuesday of last week I was able to log in to my dashboard as usual – with my 5-year-old username and my regular password. Then suddenly, the next day, my log on abilities were cruelly and inexplicably taken from me. I reset my password and again attempted to log in, but to no avail. I then turned to the “Account Recovery” form -- only to be told upon completion and attempted submission of the form that WordPress does not recognize my username. I assume this is because the form is designed to aid only WordPress.com users.

    My site, symbolwatcher.com, is up and appears to working properly. I am able to log in to my cpanel with no problems. But somehow WordPress has lost its way with me.

    Do I carry the onus for reactivating my username even though said username was WordPress-assigned and has been unchanged by me? Is WordPress-assisted account recovery only available to WordPress.com users? Can no actual bona fide WordPress personnel assist me?

  2. WPyogi
    Volunteer Moderator
    Posted 11 months ago #

    See if any of these methods work:

    http://codex.wordpress.org/Resetting_Your_Password

    It's also possible your hosting company has tightened login security - see:

    http://wordpress.org/support/topic/brute-force-attacks-and-wordpress?replies=2

    You also need to get WP updated ASAP - using an outdated version increases your chances of being hacked. In fact, it may have been hacked - hence the current problem - even though Securi shows it's okay.

    http://sitecheck.sucuri.net/results/symbolwatcher.com/

    Look in the database to see what your username and password are set to.

    And BTW, there is no "bona fide WordPress personnel" - everyone here is a volunteer.

  3. mindctrl
    Member
    Posted 11 months ago #

    It's hard to say, but it is possible your site has been hacked. You are running a very outdated version of WordPress and theme. WP has had several security related updates since the release you're using.

    It's probably best to contact your hosting provider or a company like Sucuri that specializes in these type things.

  4. mindctrl
    Member
    Posted 11 months ago #

    Looks like WPyogi beat me to it. :)

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