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Username and Password reset (11 posts)

  1. eacgstaff
    Member
    Posted 1 year ago #

    Hi

    I work for http://www.eacg.co.uk and have been updating the contact us pages.

    In doing this I have seen that there is actually a different website for http://www.eacg.asia (rather than feeding off of the http://www.eacg.co.uk site).

    As the old Marketing Manager has now left I need the login and password details for http://www.eacg.asia - please could you let me know how I go about getting these details?

    [Contact details redacted - That level of support is not provided by these forums]

    Many thanks,

    M

  2. Andrew
    Forum Moderator
    Posted 1 year ago #

    Sorry, WordPress(.org) does not affiliate with its users. It is merely software.

  3. eacgstaff
    Member
    Posted 1 year ago #

    Ok what do you suggest I do?

  4. Andrew
    Forum Moderator
    Posted 1 year ago #

    It's not for us to say, it is not a WordPress issue.

  5. eacgstaff
    Member
    Posted 1 year ago #

    Ok so who's issue is it?

  6. eacgstaff
    Member
    Posted 1 year ago #

    I am new to the company so it would be helpful if you could point me in the right direction as to who you suggest I contact? Thanks.

  7. esmi
    Forum Moderator
    Posted 1 year ago #

    I am sorry but this really does have absolutely nothing to do with WordPress. You need to speak with whoever handles web site management in your company.

  8. Brandon Kraft
    Happiness Engineer
    Posted 1 year ago #

    WordPress lives on your own server, so no one outside your organization (save any IT folks you use, etc) can reset a password for you.

    Here are some suggestions on how to do it:
    http://codex.wordpress.org/Resetting_Your_Password

    The automatic e-mailer is good if you have access to the e-mail account that would have likely been used previously.

    I've used the phpmyadmin method for clients in your situation. Using phpmyadmin is risky as there are no checks, so if you don't feel comfortable using it, it may be best to refer to someone else in your company who does.

    Hope that helps!

  9. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    We haven't the faintest idea.

    WordPress is just a piece of software. We're not running that website and we have no control over it in any way.

    If you have access to that site in some fashion, then you can reset the password using one of the six possible ways listed here:
    http://codex.wordpress.org/Resetting_Your_Password

    Essentially, we can't get access to that site any more than you can. Asking us for the login and password to a site is like asking Microsoft to give you the password to some random Windows laptop.

  10. eacgstaff
    Member
    Posted 1 year ago #

    Thank you Esmi and Brandon - much more helpful answers.

    Really appreciate your help. Next job is to find out which company worked/hosts the site I suppose!

    Many thanks.

  11. esmi
    Forum Moderator
    Posted 1 year ago #

    Asking us for the login and password to a site is like asking Microsoft to give you the password to some random Windows laptop.

    I really have to remember to use this analogy. :-)

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