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User Name is in Database, but can't login (2 posts)

  1. tedvieira
    Member
    Posted 1 year ago #

    I set up a WordPress site for a client and then they hired a marketing person to work on their site for them.

    They contacted me today to say no one could login. I tried and had the same experience.

    I tried the "Forgot your password?" option but it told me that my user name and email address was not registered.

    I looked at the DB and everyone's usernames and email addresses, passwords, etc... are there.

    Anyone have any ideas what might be happening here and what I need to do to fix it?

    Thanks so much!
    Ted Vieira

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of your current version of WordPress.

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