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1. gcasalett
   Member
   Posted 1 year ago #

   Hi everyone,

   I've been working on a new site for a non-profit, and last week their user reported that she cannot see any text in the visual editor window when she goes to edit pages or posts. The first thing I did was to create a new user for her, but she's still seeing the same issue.

   She's running Windows XP, and the issue happens both with Firefox 3.6 and IE8. If this helps, here are the plugins I have installed:

   Calendar (By Kieran O'Shea)
   FLV Embed
   List Tags
   Magic-fields
   Simple Post Thumbnails
   Tag Pages
   Wordpress Related Posts
   WP Minify

   I cannot replicate the issue on my end, I am running Windows 7.

   Thanks in advance!

2. esmi
   Theme Diva & Forum Moderator
   Posted 1 year ago #

   - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

   - switching to the Twenty Ten theme to rule out any theme-specific problems?

   - resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

3. gcasalett
   Member
   Posted 1 year ago #

   I will try the plugin thing first. Thanks a bunch!

4. gcasalett
   Member
   Posted 1 year ago #

   I hope someone sees this. I tried deactivating all the plugins installed, and my user reports still having the same issue. She can use the HTML window, but the visual editor does not even load.

   Any more ideas?

5. esmi
   Theme Diva & Forum Moderator
   Posted 1 year ago #

   Check that she is using a javascript enabled browser.

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