Background: I belong to a Saddle Club and we pay for a person to host our website. We are responsible for all updates to the website. We have no control over users.
Recently I tried to log in and out login ID and Password no longer worked. I selected the reset password button to send an e-mail to the person that hosts the site asking to reset the password. Here is the response I got from my admin.
" I got it reset, but it looks like it supposedly permanently changed the username from "admin" to my name now...which is weird. Here is the new info"
The problem is, that when I use the new ID, I no longer have access to my pages for editing or content library. I have access to Google Calendar and Posts only. I do not have access to the widgets I installed or the .css stuff. Here is the response from my host when I reported the problem - I have no idea how to get it back to a place where I know what's going on... "I really don't know what to do to help at this point! I wish I did!" The site is located at the following: http://www.elbiemarketing.com/scandiariders/.
Is there some instructions I can give the admin to get our permissions set or back.
Thanks for any and all help!!!