I’m very sorry for the delayed response. We had a high volume of support requests since the release of v1.9.
In order to diagnose why this is happening can you please do the following :
1. Confirm that you are using the latest version (1.9.4 Standard or 1.9.5 Pro) of the Ai1EC. If you don’t have an update notice in your dashboard, you can do a manual install by following these steps: http://help.time.ly/customer/portal/articles/534931-how-do-i-manually-upgrade-
2. Check to see if you are experiencing a theme or plugin conflict: http://help.time.ly/customer/portal/articles/782129-do-i-have-a-theme-or-plugin-conflict-
Please let me know how this goes so we know what next steps to take.
Take care
Hi
Sorry it’s taken so long to get back to you but I’ve been away. I have upgraded to v1.95 Standard but the same thing still happens.
Unfortunately I don’t have a test system on which to deactivate the other plug-ins so am reluctant to do the second step. Is it just as simple as deactivating everything and then reactivating? Will it matter what order I do this? It sounds very risky to me but I am quite a novice in WordPress so your advice would be very much appreciated!
Thanks
Susie
By the way, loading the agenda view on the home page takes a long time since I upgraded, it used to be instant.
http://
Hi I haven’t progressed my investigations as I’m waiting to hear from you with regard to the steps you asked me to do. This problem is seriously affecting the performance of our website and I feel I have been quite patient!
Thank you.
Susie
Hi there – another month goes by – I’d be really grateful for more guidance on this as it is impacting the website functionality.
Thanks
Susie
