I am the director of a non-profit called Big Future Group in NYC that currently uses a WordPress website (http://bigfuturegroup.wordpress.com). We currently switch the registration of our domain names bigfuturegroup.org and bigfuturegroup.com from Register.com to Gandi, but have always hosted all of our FTP files and website files on Gandi.
We have a backup of the website stored to an external DropBox, but this is an older version and updates had been made on WordPress since. Last night, our website completely stopped working and we are at a loss for why. I can't even access our WordPress account via the "admin" username we had set up, and now can only access a VERY limited, and VERY old, version of our site using the master "bigfuturegroup" account. I am speculative to whether this may have been an old account started by someone previously at our organization, because I'm somewhat confident that our page used to say "Howdy, BigFuture", not "Howdy, bigfuturegroup" when I would log into the site dashboard. I've checked the DNS zones to include wordpress', but this clearly was not the answer. The website remains broken. We had also purchased a custom theme and plugins, none of which I see.
In addition, I now no longer see any of the website files in the FTP folders. We are truly panicking, as this website is our sole source for donations and fundraising for our projects. I've made a very rough temporary "under construction" page on the old website for today, but this is only sufficient for a few hours. Please contact me as soon as possible with direction. You can reach me from 8-10pm standard easter time at [ phone number redacted too ] or via my email at [email redacted] or [email redacted]. Many thanks for your promptness and assistance.