[Topic title moderated. Your issue is no more urgent that anyone else's.]
This may be a bug, long story short; the auto-crop feature has been turned off in my case (by me) but it seems to have no effect on default view (grid view I can understand), below is my long story:
I have uploaded images to products and on the single products page the image displays in perfect size within the fixture, for example a picture of ski's which is tall fits inside without being stretched, however, the same picture is actually still cropped in default & grid view, for example (this explains everything, trust me):
In the example the top image of the single_products_page is what I want, just on a smaller scale for grid view, also, the exact same for default view.
Feel free to get in touch with me and thanks for all your help.