lost my website files

  • marcusstiff

    (@marcusstiff)


    10 years, 3 months ago

    { Moderator note: topic title edited. Please do not use words “URGENT HELP NEEDED” in topic titles. ]

    hi everyone im running a website with 000webhosting when earlier tonight i received a message stating that my account was suspended because iv hit the cpu daily limit more than a 1000 times,it says that to reactivate my account i must upgrade to premium,i didnt want to do that after this so i decided to move to godaddy,i went into my file manager BANG none of my files are there.i dont know what to do.

    i have tried the 000webhost forums but cant make an account on there because i must have an active free account which i now dont so i cant get anything out of them,i would be willing to upgrade if it meant me having all my files back just for the sake of getting them.but dont want to payout £4 just to be disapointed and not get my files back so i am not going to pay until i know i will get my files back because i have seen posts on google where people have lost there files forever, a lot of hard work and time went into my website and now its all lost anyone who have ever had this problem and got around it please help me.

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    10 years, 3 months ago

    i went into my file manager BANG none of my files are there.i dont know what to do.

    I’m sorry but without those files and the database backup there really isn’t anything to recover. Unless you can get them the best you can do is see if Google or the Internet Archive has a copy of your sites HTML.

    https://archive.org/

    https://www.google.com/#q=how+to+use+Google+cache

    catacaustic

    (@catacaustic)

    10 years, 3 months ago

    Have you actually contacted your hosting company to ask them if the files can be recovered, even if you have to pay for it? If they are going to be anywhere the hosting company will be able to find them. As it’s a free hosting account you really might be out of luck though as a lot of the free accounts don’t include any sort of backup.

    Unfortunately in this case it really does seem to be that you get what you pay for. That’s why the a few $ a month for a paid hosting account with real support and real backups doesn’t seem like a lot of money compared to loosing everything like this.

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