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Uploading theme (4 posts)

  1. chatterboxagency
    Member
    Posted 1 year ago #

    Hi! This is my first WP site and I'm having difficulty uploading a theme that I purchased. When I downloaded the new theme upon purchase, I received 3 zip files. I uploaded one, but realized later that it was not the largest in size and now am worried that I uploaded the wrong file. When I went back to upload the largest zip file, it will not let me. Can you please let me know what I should do?
    thank you.

  2. chatterboxagency
    Member
    Posted 1 year ago #

    I went back and deleted original version and tried uploading the larger file but it will not upload still - error message says:
    This webpage is not available
    The webpage at http://thechatterboxagency.com/wp-admin/update.php?action=upload-theme might be temporarily down or it may have moved permanently to a new web address.
    Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.

  3. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you spoken to the theme's vendor about this? We really don't support commercial themes here. You might also want to speak to your hosts to see if they have a log containing something more specific than the error message you saw above.

  4. chatterboxagency
    Member
    Posted 1 year ago #

    thank you! I will contact them.

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