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[closed] Upgrade to V3.2 and my site is f**ked (39 posts)

  1. bwoose
    Member
    Posted 3 years ago #

    Anyone care to elude as to why my site now doesn't work after upgrading to 3.2?

  2. esmi
    Forum Moderator
    Posted 3 years ago #

  3. We' need more details than that (and please don't swear).

    What error are you getting?

    Can you share a link?

    Did you disable all your plugins?

  4. bwoose
    Member
    Posted 3 years ago #

    the error is a blank page at the site end and admin site.

    the reason is because I used the automatic update facility in the dash board.

    http://weddingphotographersinsheffield.com/wp-admin/index.php

    http://weddingphotographersinsheffield.com/

    I'm swearing because the prospect of losing all my hard word isn't turning me on!

  5. bwoose
    Member
    Posted 3 years ago #

  6. We all understand your anger, but being polite is ... polite. :) The volunteers here don't take kindly to insults.

    A blank page is a php error. However. I get an error 500, which is a little different

    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

    Internal server errors are sometimes described in more detail in the server error log. If you have access to your server error log, check your server error log for anything useful.

    Also, did you read http://wordpress.org/support/topic/troubleshooting-wordpress-32-master-list and follow the directions for how to disable plugins when you can't login? You need to try that too.

    If you WON'T try any thing in there, we CANNOT help you. Seriously. Go try disabling your plugins. Go read your error log.

  7. bwoose
    Member
    Posted 3 years ago #

    Don't take this the wrong way but if you have the time to be so altruistic, spend more of it testing the updates before hapless morons like myself end up walking the plank.

    I don't know php, that's why I installed wordpress Get it?

    I can't try anything because despite what you're getting, I HAVE A BLANK SCREEN!

    How do I log into a blank screen?

    I can't check the logs because I don't know what they are or where they are or how to interpret them when I eventually find them.

    As for disabling plugins. I CAN'T LOG IN!

    Hope this helps.

  8. Do you have that out of your system?

    Did you read http://wordpress.org/support/topic/troubleshooting-wordpress-32-master-list and follow the directions for how to disable plugins when you can't login?

    Seriously. I'm even going to quote the section you need. And bold the part YOU need to read.

    - deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). Don't forget the ones in mu-plugins. If you can't get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    Okay?

    Go read. Follow the directions. If you can't do that, there's nothing we can do to help you.

  9. bwoose
    Member
    Posted 3 years ago #

    Are you mentally ill?

    Do you have that out of your system? Can you elaborate because this sentence doesn't make sense.

    Secondly, stop putting seriously in front of everything.

    Thirdly (please read this bit carefully) how do I deactivate plugins if I can't get into the back end of my site?

    I GET A BLANK SCREEN - A SCREEN THAT IS BLANK - DEVOID OF ANY INFORMATION.

    Seriously, do you get it?

  10. bwoose
    Member
    Posted 3 years ago #

    PS if you think I'm going fishing around in the database, you desperately over estimate my understanding of php and as for buggering about with pluggins via http://ftp...

    Mate, you need to talk to the people that write this stuff.

  11. Thirdly (please read this bit carefully) how do I deactivate plugins if I can't get into the back end of my site?

    If you can't get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

  12. FYI - If you think that 'buggering around with plugins via FTP' is too complicated, then there's nothing at all we can do here to help you.

    You're going to need to use FTP (or SSH if unix command line is more appealing to you) or a file manager tool from your web host, and go in and rename the plugins folder. if you don't know how to do that, pick up the phone and ask your webhost for help, but only someone with access to the server that RUNS your site can do anything at this point.

  13. bwoose
    Member
    Posted 3 years ago #

    Thirdly (please read this bit carefully) how do I deactivate plugins if I can't get into the back end of my site?

    If you can't get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    I refer you to the answer I gave some moments ago...

    PS if you think I'm going fishing around in the database, you desperately over estimate my understanding of php and as for buggering about with pluggins via http://ftp...

    Mate, you need to talk to the people that write this stuff.

    I think the best thing you can do is leave this alone and I'll wait for someone else to come along with something more helpful than reset my folder.

    Cheers all the same. Seriously.

  14. bwoose
    Member
    Posted 3 years ago #

    You're American aren't you.

    You don't need to keep putting FYI - I know it's for my attention. I'm reading it.

    Serious, FYI, give up mate.

    You've got more chance of winning in Afghanistan than talking me through this.

    I'll restore to sunday and wait for the next update.

  15. ClaytonJames
    Member
    Posted 3 years ago #

    @bwoose

    Way to be an absolute [redacted]. Well done.

  16. I think the best thing you can do is leave this alone and I'll wait for someone else to come along with something more helpful than reset my folder.

    That's the official answer. Find the plugins folder via your webhost control panel or via ftp. Rename it to plugins-old. That tuns off all the plguisn - including ones that probably are not 3.2 compatible.

    If you're restoring your site to Sunday, then how are you doing that?

    3.2 has been testing for months. not all plguins are. Buddypress, for example, has already announced it is not 3.2 compatible and users shoudl wait until the next BP version comes up.

  17. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    If someone were to publish a list of worst support nightmares due to entitlement-mentality impaired people who completely disrespect the volunteers attempting to help them, this thread would be near the top of such list.

    To the OP: you can wait until the cows come home, but you're not going to get any different, or better, advice or instruction than what Ipstenu has already given you.

    If you can't be bothered to follow the official instructions for resolving the issues you're experienced, if you are unable to use basic web-hosting tools such as FTP and MyPHPAdmin, then perhaps you would be better off using a hosted blogging service such as wordpress.com, so that you don't have to worry about such matters.

  18. I think that perhaps some of the blame falls on WordPress.

    They've done such amazing marketing that everyone thinks that it's super easy, when in fact, theming a site, modifying css and understanding servers is quite difficult. I really wish people would realize that you don't become a web developer after just a few clicks.

  19. shtfnews
    Member
    Posted 3 years ago #

    OK WTF,
    Deactivated all plugins VIA ftp and DATABASE, still BLANK PAGE, tried php error reporting and nothing

  20. shtfnews
    Member
    Posted 3 years ago #

    OH THIS IS F***** up
    my theme is no working now i had to disable theme and stylesheet database option id 45
    then now i need to RE-DO A THEME wth

  21. bwoose
    Member
    Posted 3 years ago #

    It's always easy to sit back and pontificate Mr. Bennett but the harsh reality is that my site doesn't work, yours does. Our perspectives are a little different.

    The official response trotted out in this thread is about as helpful as a chocolate tea pot when (and this is where I lose the will to live repeating myself), I have no access to either the front end or the back end of my site. I get a blank page for both.

    This fault is due to the upgrade (free or otherwise) and as a result, 6 months of hard work has gone out the window. The prospect of routing around in my FTP to reset something is beyond my understanding.

    So 3.2 has been tested for months Andrea_r? (Forgive me but you don't look like a pirate) Not long enough mate. If I was developing an update for a world famous blogging platform, I definitely wouldn't release it if there was a possibility that the upgrade would cause someone's site to crash due to the resulting conflict between it and a plugin. And here's the problem. We don't even know if it even the fault of the plugin.

    The resulting restore is going to cost me 25 quid. Not the end of the world but irritating enough. So if anyone has anyone non self-righteous advice they can offer, (which hasn't already been added to this site) feel free.

  22. fonglh
    Member
    Posted 3 years ago #

    You do not need access to your site.
    What you need is access to your host's control panel.
    If you let us know who your host is someone will be able to find a link to the login page for you.

    The fault is due to a plugin which conflicts with the upgrade. Plugin developers may not always follow best practices or keep their plugins updated.

    Rooting around in FTP is just like renaming folders in Windows.

    We don't even know if it even the fault of the plugin.

    That's true, it might be because of the theme.

    If I was developing an update for a world famous blogging platform, I definitely wouldn't release it if there was a possibility that the upgrade would cause someone's site to crash due to the resulting conflict between it and a plugin.

    Impossible. Because anyone who wants to can write a plugin, and anyone who wants to can write a theme. These can be used in any combination, which is exactly what makes the platform so powerful.

  23. codemonkeyx
    Member
    Posted 3 years ago #

    fonglh: Well it is impossible for them to test every plugin to see if it works, the whole system should not shut down to a white screen whenever a plugin is bad. It should give an error message "plugin x is not compatible and has been disabled." It should not just dump out with no errors.

    I am currently trying to deal with a blank admin page too, but it's very hard to move forward with zero information to go on. I did all the standard disable plugins and themes via ftp. Did not work.

    Tomorrow I will start a clean install and start restoring my data.

    It just seems that these errors could be handled more gracefully than a blank screen.

  24. Dion Hulse
    WordPress Dev
    Posted 3 years ago #

    Despite me reading the initial part of this thread making me not even want to attempt to help for the fear of being flamed over it..

    If you're recieving a White page even after disabling plugins, and accessing the admin directly (not the front of the site) doesnt help, I'd suggest enabling the Debug Mode, It's primarily for developers, but it may also result in a error message being shown which someone can help you with troubleshooting from the result of it.

    In your wp-config.php file, You need to define WP_DEBUG to true, newer config files will include this already defined to false.

    The code you need to add to wp-config.php before the final "stop editing here" text is this:
    define('WP_DEBUG', true);
    if you see this line: define('WP_DEBUG', false); in there, you'll just need to change the falseto true.

    If you post the error message that shows (if it shows anything, it sometimes doesn't depending on the server configuration - out of WordPress's hands) I, or one of the other volunteers may be able to help you.

  25. keesiemeijer
    moderator
    Posted 3 years ago #

    @bwoose
    try - resetting the plugins folder by using FTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.

  26. Vienda
    Member
    Posted 3 years ago #

    Hey kids,

    I've just updated my wordpress site and suddenly can't access anything. This is the error message I am getting: Warning: require_once(/home3/viendama/public_html/wp-includes/class-json.php) [function.require-once]: failed to open stream: No such file or directory in /home3/viendama/public_html/wp-content/plugins/tweet-this/tweet-this.php on line 145

    Fatal error: require_once() [function.require]: Failed opening required '/home3/viendama/public_html/wp-includes/class-json.php' (include_path='.:/usr/lib64/php:/usr/lib/php') in /home3/viendama/public_html/wp-content/plugins/tweet-this/tweet-this.php on line 145

    Help please!!!! Please please please!

  27. Dion Hulse
    WordPress Dev
    Posted 3 years ago #

    Vienda: Fatal error: require_once() [function.require]: Failed opening required '/home3/viendama/public_html/wp-includes/class-json.php'

    The Tweet This plugin you're running is not compatible with 3.2, Please disable the plugin by deleting the folder via FTP, see this post i just made related to it: http://wordpress.org/support/topic/troubleshooting-wordpress-32-master-list?replies=15#post-2201677

  28. Vienda
    Member
    Posted 3 years ago #

    Thanks Dion!
    I can't access my dashboard so how do I disable the plugin?

  29. Dion Hulse
    WordPress Dev
    Posted 3 years ago #

    I can't access my dashboard so how do I disable the plugin?

    Follow the link mentioned in my previous post: http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

    Put simply, You need to delete the 'tweet-this' folder in your plugins directory manually via FTP, or by your hosts control panel file manager.

  30. aprilrobin
    Member
    Posted 3 years ago #

    Holy crap...

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