WordPress.org

Ready to get started?Download WordPress

Forums

Upgrade to 3.4.1, can not access site, blank page, you do not have permissions (5 posts)

  1. NFGoddess
    Member
    Posted 1 year ago #

    I've already seen this issue once and had to completely delete the whole install and re-install fresh from softaculous in order to fix that. Hoping to avoid that this time around. Here is what happened and what I've done to try and fix it:

    Client updated to 3.4.1, page then comes up that we just to need to update database, click here, this may take a few mins (paraphrasing). Did so, now whole site is blank white page, when going to sitename/wp-admin I get-
    "You do not have sufficient permissions to access this page."

    Tried all the following:

    - deactivating all plugins to see if this resolves the problem.

    - switching to the Twenty Eleven theme to rule out any theme-specific problems. (Did this through FTP by deleting current theme to try and force Twenty-Eleven, no change).

    - resetting the plugins folder by FTP or PhpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - running the upgrade manually via wp-admin/upgrade.php

    When I try to run the upgrade from upgrade.php I get- "No Update Required

    Your WordPress database is already up-to-date!

    Continue"

    When I click continue I get redirected to the site with it's blank white page.

    Help? :/

  2. logo08877
    Member
    Posted 1 year ago #

    did u remove the install folder and install.php or it will do that

  3. NFGoddess
    Member
    Posted 1 year ago #

    Logo I'm not sure what you mean- I didn't see anything like that...

    I removed everything except a few things specified in the official wordpress manual upgrade instructions to be left on the server.

  4. govpatel
    Member
    Posted 1 year ago #

    the only way way know what is causing problem is to have debug true in wp-config.php file see what you get.

    open wp-config.php and check if you have this line

    if there is none then try and add this code in next line
    define( 'WP_DEBUG', false);

    if you have line change false to true

    if you do not have the line add that after
    /* That’s all, stop editing! Happy blogging. */ :

    define( 'WP_DEBUG', true);

    See what error you get.

  5. NFGoddess
    Member
    Posted 1 year ago #

    Thank you for your help, both of you :) I've decided to just uninstall and re-install wordpress completely, luckily I have an up to date backup to restore. This will just make life easier lol.

Topic Closed

This topic has been closed to new replies.

About this Topic