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Visual Form Builder
[resolved] upgrade / migration deleted all my forms and data (6 posts)

  1. scotxxx
    Member
    Posted 11 months ago #

    Logged in this am and saw there was an update... this plug in has always worked awesome. i have the pro version with some add ons.. and i hit upgrade and it made me click migrate.. which i have done in the past. now my site READ "You currently do not have any forms. Click here to get started." all of my contacts, LEADS and form filler-outers are gone?? i did not back up before i hit the upgrade. What can i do?

    Scot

    http://wordpress.org/plugins/visual-form-builder/

  2. pennink
    Member
    Posted 11 months ago #

    Looks as though a number of people could be hit very hard by the most recent (1 Aug 2013) update. We tried updating and noticed the migrate button, which only serves to wipe the tables in the database and leave a default blank configuration. It's a good thing we were able to restore our client sites from backup. There is something clearly broken in this release and it needs fixing ASAP before more people lose their data.

  3. Matthew Muro
    Visual Form Builder Pro
    Plugin Author

    Posted 11 months ago #

    Hi Scot,

    Unfortunately, you will need to contact your host for database backups if you clicked on the migration button and didn't export your VFB data beforehand (which I recommend).

    The migration is only meant to be performed one time, when upgrading from the free to the pro. It's completely voluntary which is why there is a Dismiss button next to the Mirgrate Forms button. The migration is not required as you stated.

    I'm sorry the language wasn't clear :( I've since updated it to be more descriptive of what will happen.

    By the way, for Pro support, check out my website.

  4. scotxxx
    Member
    Posted 11 months ago #

    Your pro support on your website is slow. You answer this quickly. Additionally this upgrade added little bullets next to all of my form entries. and I have your form designer plugin which does not address those at all. I did noting to the theme. It is simply not looking good after this update and it has created 8 hours + of work for me. You did mention a back up... my bad there.

  5. scotxxx
    Member
    Posted 11 months ago #

    BTW you never had a migrate button on any of your other updates... for the pro version.

  6. Matthew Muro
    Visual Form Builder Pro
    Plugin Author

    Posted 11 months ago #

    It's actually against the forum rules to ask for support on premium plugins. I answer questions here out of courtesy.

    For future support, please use the appropriate channels. Thanks!

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