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Business Directory Plugin
Upgrade breaks existing stable install (3 posts)

2 stars
  1. tmarvelous
    Member
    Posted 2 months ago #

    I've been running Business Directory on my site for a couple of months and despite so hiccups with my customizations it has run very well. That all changed when they released an upgrade to the plugin.

    When the upgrade was released my existing implementation stopped working.

    I've seen plugins break after upgrading WP but a plugin shouldn't stop working because a new version of itself was released.

    You are taking a huge risk that if you have a successful install it can be broken right under your nose by the developer.

  2. businessdirectoryplugin
    Member
    Plugin Author

    Posted 2 months ago #

    Hi tmarvelous,

    I'm very sorry that you had a bad experience here. That's definitely not our goal.

    This release was a little different than most--we had a major payment upgrade in the plugin to handle recurring payments. It requires us to rewrite a lot of the underlying code, pretty much ensuring that all premium modules had to be updated for this release.

    To avoid problems with this, we did send out email notices in advance of the release to all users with premium modules. However, I'm finding out now that Google has failed to deliver a significant portion of those emails and users didn't get the links for download on time. I'm really sorry about that.

    I can most definitely get you what you need--please contact me here with your PayPal email and I will absolutely get your modules delivered as quickly as I receive the email. http://businessdirectoryplugin.com/contact.

    Once you get the update, I promise things will be back to the usual working site you expect. We've tested the heck out of this release and it is very stable.

  3. businessdirectoryplugin
    Member
    Plugin Author

    Posted 2 months ago #

    Hi Thomas,

    After some further investigation and conversation with you, it appears that BD didn't spontaneously cause your site to break in this case (WP plugins are not allowed to auto-update anyhow).

    Your web hosting company auto-updated the site when you expected it to be on lockdown, which combined with the customizations you added and the older version of premium modules, caused all sorts of problems. Upgrades with BD should always be done when someone is watching to ensure that everything is in sync after the update. We definitely recommend against site auto-updaters.

    Again, my apologies for the hassles you went through here. I'm glad you were able to restore the older version from a backup and get back to running again. Please contact us first for support in the future instead of posting a support issue here. We are very responsive and will be happy to help.

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