Posted 5 months ago #
Hi,
I just updated to the 3.3 version and as it was finnishing the update and was going back to the dashboard when it went blank. I couldn't access the dashboard, much to my dismay.
When I go to mywebsite.com/wp-admin a blank white page comes up so can't log in.
However the website is still running fine...
Any suggestions on what to do here?
Thanks
Posted 5 months ago #
have you read the troubleshooting 3.3 master list: http://wordpress.org/support/topic/troubleshooting-wordpress-33-master-list
Maybe not all files got uploaded correctly.
does your host meet the minimum requirements: http://wordpress.org/about/requirements/ ?
try:
- resetting the plugins folder by using FTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.
- switching to the default theme by renaming your current theme's folder in wp-content/themes using FTP or whatever file management application your host provides.
- re-uploading all files & folders - except the wp-content folder from a fresh download of WordPress. by using FTP or whatever file management application your host provides. (manual upgrade)
Posted 5 months ago #
Thank you the quick reply!
I did a fresh manual reinstall of 3.3 but it didn't unfortunately. And I don't want to mess with my plugins because I have ton of them (which is likely why it's not working) so I went back to the 3.2 version with a manual install.
I'll wait until the plugins have support for the 3.3 version.
Posted 5 months ago #
For Version 3.3, the database version changed. I hope you downgraded with an old database backup to avoid problems in the future when updating.
Posted 5 months ago #
I've done all the above and it doesn't work. I noticed on the manual upgrade this step (written for version 3.2):
Step 1.5: Remove .maintenance file
If you're upgrading manually after a failed auto-upgrade, delete the file .maintenance from your WordPress directory using FTP. This will remove the "failed update" nag message.
I have no such file.
I've used CPanel and then Filezilla - can't find that file at all, I keep getting the message,
No Update Required
Your WordPress database is already up-to-date!
But I cannot access my wp-admin. I've tried phpMyAdmin to set all plugins to the mentioned setting "0" and that didn't work...all this caused by a plugin called Backup Creator which wasn't ready for WP 3.3 (?!)...it was a premium plugin and has wreaked havoc on 4 of my sites.
I have out of 6 affected sites, resurrected my most important 2, including http://theaveragegenius.net - but what I don't understand is that in those 2 resurrected/working sites, both running Backup Creator, all I did was use CPanel to delete my Backup Creator plugin.
It didn't work subsequently...now I'm down 4 sites and hours of lost time - the manual install didn't work.
Help would be appreciated.
Try working through the solutions listed in http://wordpress.org/support/topic/troubleshooting-wordpress-33-master-list
Posted 5 months ago #
It's the same solutions, esmi, but thanks. Still no dice.
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