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updated the Sociable pluggin, can't open the dash board (6 posts)

  1. parc
    Member
    Posted 2 years ago #

    when updated, this is the message I got a quick message that the site is in maintenance and later this one:

    Fatal error: Undefined class name 'self' in /nfs/c05/h04/mnt/72502/domains/parc.on.ca/html/wp-content/plugins/sociable/includes/class-sociable_Admin_Options.php on line 63

    Please give any hint how to fix this?
    thanks in advance

  2. Yolande MIRE
    Member
    Posted 2 years ago #

    Hi!

    I have got the same trouble today when updating the sociable plugin with a general message of fatal error everywhere... I came here to post my question and here is the 1st answer I got.

    Even so as I am not a soft engineer I still cann't manage the situation and have no more access to my dashboard and extensions as everywhere appears this so interesting message :
    Fatal error: Undefined class name 'self' in /homez.378/laverite/www/wp-content/plugins/sociable/includes/class-sociable_Admin_Options.php on line 63

    I cann't access anymore to the dashboard and to any extension uploaded from wordpress...The Fatal error message is all over the place; no button from the dashboard is actually working normally!

    Here is the 1st feedback from the forum I got. It must be of importance but even so, I still need some help.

    "FTP into your site (or use whatever file management application your host provides) and delete the wp-content/plugins/sociable folder."

    If you come to know better than I do how to manage the situation just send me a message via the forum, if this one is of any help!

    I am french and need to greatly understand step by step what to do!

    Cheers

    Yolande Pureheart

  3. sociable
    Member
    Posted 2 years ago #

    Hi!

    Did you try to delete the plugin and install it again?

  4. Yolande MIRE
    Member
    Posted 2 years ago #

    The problem is that I have a fatal error message everywhere and that I cann't access anymore to any button on my admin page to delete any plugin! That makes my understanding harder!

    Thanks for any help or exlanation that would help me !

    Yolande

  5. sociable
    Member
    Posted 2 years ago #

    Hi!

    to solve this problem you have to get enter to your FTP, and remove the folder "wp-content/plugins/sociable", remeber just "sociable" folder
    and this will solve the problem

    thanks!

  6. parc
    Member
    Posted 2 years ago #

    Yolande check if you have an outdated PHP, I updated it and it seems all is OK. SOmetimes pluggins are not working well with PHP old versions
    hope helps

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