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[resolved] Update to 7.0.1 - admin page blank (47 posts)

  1. geurvanmaillard
    Member
    Posted 1 month ago #

    Hi,

    I just updated from 7,0 to 7.0.1 and noticed that the whole admin area/pages went blank. Noting to see or click!
    Had to FTP the v.7.0 back, to keep working on my blog ...

    http://www.maillard.nl/

    Regards,
    Paul Oosten

    https://wordpress.org/plugins/wp-statistics/

  2. Oriante
    Member
    Posted 1 month ago #

    Same problem here. Where did you download the version 7.0? I need my admin panel back :(

  3. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    The first time you hit a page after the upgrade you'll find a delay as WP Satistics processes the database changes, if you wait a bit the page should render when that completes. Otherwise, reloading the page should also work fine.

  4. geurvanmaillard
    Member
    Posted 1 month ago #

    Nope, admin pages (eg. http://www.maillard.nl/wp-admin/index.php) is blank and stays blank. Even after reloading after 5 minutes ...

  5. geurvanmaillard
    Member
    Posted 1 month ago #

    @Oriante: I can send you a zip-file with 7.0
    Mail me at geur.van.maillard@gmail.com

  6. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    You can download 7.0 from wordpress.org (http://downloads.wordpress.org/plugin/wp-statistics.7.0.zip), but there's really just a single line difference between the two and it has to do with the upgrade tot he database.

    If you look at the source code to the blank page (usually ctrl-u) do you see any errors at the end of it?

    Are you seeing any errors in your PHP or web server logs?

  7. MichelV69
    Member
    Posted 1 month ago #

    I had the same problem.... repeated refreshes, no errors in PHP logs, admin page was blank (2 - 3 mins wait, followed by refreshes) and post-content screens stopped content display at point the widget was executed.

    I manually disable the plugin by renaming the directory to verify the issue, then restored the name ... and the problem seems to have gone away. The widget runs as expected, the admin panel is back and all seems well.

  8. ezacharyk
    Member
    Posted 1 month ago #

    I just upgraded about 20 minutes ago and have hit the same problem. My error logs show a premature end of script error.

    It is from this plugin as renaming the plugin directory fixes the issue.

  9. geurvanmaillard
    Member
    Posted 1 month ago #

    Yep, renaming the directory (twice) did the job ...

  10. ezacharyk
    Member
    Posted 1 month ago #

    Well, I have renamed and renamed and renamed the directory a dozen times and it still does not work.

  11. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    ezacharyk, can you provide the complete error message you see?

  12. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    MichelV69, geurvanmaillard, that is very strange but glad it is working for you.

  13. ezacharyk
    Member
    Posted 1 month ago #

    On a second look, the errors I have in my log are not from this plugin, they just happened around the same time. Sorry about that.

    However, I have still not found a resolution. I tried renaming the directory and then installing the plugin fresh, but that did not work.

    I checked a 3rd site I run that uses this plugin, which I have not updated yet, and it is running 6.1. I usually updated all my sites around the same time, so on the two sites I am having an issue with, would most likely have gone from version 6.1 to 7.0.1

    Could that have been the issue?

  14. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    No problem, do you have access to your sql server through phpMyAdmin or another avenue?

    If so run the following SQL line on your wordpress database and see if it WP Statistics works afterwards:

    UPDATE wp_options SET option_value='7.0.1' WHERE 'option_name' = 'wp_statistics_plugin_version'

  15. ezacharyk
    Member
    Posted 1 month ago #

    I had to remove the single quotes from around option_name, but that worked.

  16. Oriante
    Member
    Posted 1 month ago #

    I renamed the folder via FTP and disabled the plugin. Now I can browse the admin pages. This is a great plugin and I think I will wait the other update to use it again without any problems.

  17. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    ezacharyk: Hummm... it must be getting stuck during the database update, can you run the following sql statement and tell me if it returns results and how many results it returns?

    SELECT ID, last_counter, ip FROM wp_statistics_visitor ORDER BY last_counter, ip
  18. Mohamamd Yousefi
    Member
    Posted 1 month ago #

    I had the same problem....

    [07-Aug-2014 02:04:23 UTC] خطای Table '.wp_statistics_visitor' doesn't exist در پایگاه‌داده وردپرس برای دستور SHOW INDEX FROM wp_statistics_visitor ساخته شده توسط require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/wp-statistics/wp-statistics.php'), include_once('/plugins/wp-statistics/wps-install.php')

    فکر کنم به خاطر اینه که توی پلاگین از پسوند پیشوند wp_ استفاده شده .

    در صورتی که بعضی وردپرس ها پیشوند دیتابیسشون این نیست!

    مثلا توی فایل : wps-install.php

    $result = $wpdb->query('SHOW INDEX FROM wp_statistics_visitor');
  19. Hegelund
    Member
    Posted 1 month ago #

    The same thing just happend to me. Disabled det plugin manually, uninstalled and installed it again.

    when accessing mydomian.tld/wp-admin I was hit på a HTTP 500 error.
    the error log shows this:

    [Thu Aug 07 09:04:32 2014] [warn] [client MyIP] mod_fcgid: stderr: WordPress database error Table 'myDB.wp_statistics_visitor' doesn't exist for query SHOW INDEX FROM wp_statistics_visit$

  20. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    I've found an install logic issue in the code, there will be a 7.0.2 released shortly to address the issue.

  21. BrianTokyo
    Member
    Posted 1 month ago #

    Same issue here, spent a while figuring out what was causing the blank page.

  22. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    BrianTokyo: Have you updated to 7.0.2 yet?

  23. BrianTokyo
    Member
    Posted 1 month ago #

    Yeah I tried deleting all files and uploading a fresh 7.0.2, same results, so I got the folder renamed now until there's a fix. If you need me to do any tests/debug let me know.

  24. geurvanmaillard
    Member
    Posted 1 month ago #

    After updating to 7.0.2 I can't even get 7.0.1 working.
    (Even after renaming it twice ...)
    Went back to 7.0 ...

  25. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    BrianTokyo: Try editing the wps-install.php file, line 80 should be:

    if( $result != 2 ) {

    change it to:

    if( false ) {

    Then reactivate WP Statistics.

  26. BrianTokyo
    Member
    Posted 1 month ago #

    That works, thanks.

  27. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    BrianTokyo: Can you run the following SQL command and let me know what the results are (either an error or the number of rows returned?)

    SELECT ID, last_counter, ip FROM wp_statistics_visitor ORDER BY last_counter, ip
  28. BrianTokyo
    Member
    Posted 1 month ago #

    Showing rows 0 - 24 (249885 total, Query took 0.2975 sec)

  29. timjony60
    Member
    Posted 1 month ago #

    I just updated and the same happened to me wp-admin is dead, blank.
    Webstie is working.
    with FTP i just deleted wp statistic and everthing was back to normal.

  30. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    7.0.3 is going to pull the upgrade code that's causing the issue, it should be out shortly.

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