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[resolved] Update to 3.3.1 Failed (6 posts)

  1. rboudwin
    Member
    Posted 2 years ago #

    When I attempt to update to 3.3.1, I continually get this error:

    Downloading update from http://wordpress.org/wordpress-3.3.1-partial-0.zip…

    Unpacking the update…

    Could not copy files.

    Installation Failed

    Does anyone have any idea of how to fix this?

  2. Patrick Nommensen
    Member
    Posted 2 years ago #

    @rboudwin , Although you followed the direction from @esmi to create a new top, creating an exact copy of the post also isn't helpful. I would recommend contacting your hosting provider - it's probably and issue with your server or file permissions.

  3. rboudwin
    Member
    Posted 2 years ago #

    It's the exact same error message (copied and pasted from WordPress) as the previous post which is why I commented on that particular post. It is identical, hence, the identical post with no more to add.

    It would be interesting and helpful to find out if the other post is also using a Windows server (another reason I posted on that same post) and perhaps has a similar setup which might help identify the problem. In my 45 years of programming and excellent track-record of error resolution, I have found it often useful to share information between others with identical errors because it helps identify patterns and resolve errors.

    I'm also curious if the directory structure (subdirectory versus root) could cause this problem.

    I have my own servers, so there is no contacting hosting providers. I was installing WordPress to demo it for a client. I was not able to do the simplest upgrade which is what prompted me to solicit assistance from this forum.

    If anyone else would like to post resolutions on this issue, I welcome you to join. I will not take it as impolite. I will take it as helpful and useful and be most appreciative.

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    It is identical

    The other poster didn't mention anything about using a Window server. Nor did they mention anything about their setup - hence it was not identical. Please try to observe the forum rules instead of commenting on them.

    In my 45 years of programming and excellent track-record of error resolution

    That is not how these forums work. Please get used to it.

    I'm also curious if the directory structure (subdirectory versus root) could cause this problem.

    No.

  5. tastymonkey
    Member
    Posted 2 years ago #

    Just from the initial error message it sounds like when it tries to copy the files over the old ones it errors out which would lead me to believe whatever user the web server is running under does not have the proper permissions to do that.

  6. rboudwin
    Member
    Posted 2 years ago #

    @tastymonkey and @Patrick,

    Yes, it was a server file permissions problem. Thank you for your help.

    To help others, I'm posting specifics relative to my setup:

    1. browse directory structure
    2. right-click on WordPress directory
    for example, c:/inetpub/wwwroot/WordPress
    3. select Properties
    4. select Security Tab
    5. Internet Guest Account
    6. check box Full Control
    7. Apply and Save changes

    * I'm not sure this is in the best interest of security, so I will be setting it back to the default settings after the upgrades.

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