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update to 3.0.5 hangs at unpacking (39 posts)

  1. royatl
    Member
    Posted 3 years ago #

    attempting to upgrade an installation from 3.0.4 to .5 .

    Update page shows:
    ---------------------------------
    Downloading update from http://wordpr...etc.
    Unpacking the update...
    ---------------------------------

    And that's it. Site is still accessible.
    In wp-content there is wordpress-3.tmp.
    In wp-content/upgrade there is wordpress-3.tmp folder.
    When I try to go into that folder, nothing happens.

    This is Godaddy.com, Windows 4GH. Self-installed. I've upgraded other installs before on it; for instance, 3.0.3 to .4 . And I just upgraded two others on the same setup with no problems.

  2. tommcgee
    Member
    Posted 3 years ago #

    This has happened to me twice in a row now, with two different sites. It's hanging at "Installing the latest version…"

    The solution is, find the file at the root level of your blog called ".maintenance" (that's dot-maintenance) and delete it. For some reason the auto-update isn't.

    Reload the dashboard and you should see that you've got the latest version.

  3. royatl
    Member
    Posted 3 years ago #

    This happens to me *before* .maintenance is created. Otherwise I wouldn't still be able to access the site without first deleting .maintenance. And I do make the whole file tree writable for updating.

    The wp-content/upgrade/wordpress-3.tmp/ folder contains a partial unpacking of the zip file's contents, so it is hanging while unpacking that.

    Thanks anyway.

  4. royatl
    Member
    Posted 3 years ago #

    Ok, so this appears to be specific to this type of Godaddy account, which is their new grid-based account (I've only tried the Windows side, not the Linux side, so don't know if this is specific to Windows).

    In other words, the update goes well on my Windows Shared account and Linux Shared account, but not on the new Windows 4GH (grid) account.

    So, I'll take this up with GoDaddy.

    If anyone else wants to share their experience, be my guest. I've changed the topic to "not a support question" since, for now, it is probably not a wordpress issue.

  5. amanda.everse@gmail.com
    Member
    Posted 3 years ago #

    Since my upgrade to 3.0.5 last night, my entire dashboard has disappeared and will no longer give me access the admin area. The site is live and functional, and I have access via FTP, but there must be some sort of conflict with a plugin. I also did a separate akismet upgrade yesterday... and this WP update appears to have something to do with akismet. I also made some updates to the wordpress post tabs plugin, installing a script I generated at http://jqueryui.com/. I can't even get a login dialog box. I just get a blank screen -- not even an error message. Page source is blank.

    I'm having my host (hawkhost) restore the backup from the previous day, but now I'm not sure how or IF to upgrade. This seems like an important security update, but it also sounds as if 3.1 is also about to be released. Should I wait? Should I try uninstalling all my plugins before upgrading?

  6. eleanorb
    Member
    Posted 3 years ago #

    My upgrade never got beyond the "downloading" message, and I'm on Netfirms.

    Question: In manual mode, do I replace the entire folder Akismet with the new one, or transfer files in that folder one by one?

  7. govpatel
    Member
    Posted 3 years ago #

    Before you update try and deactivate all plugins and then update as most of time it is plugin that cause the problem and then once updated activate one plugin at time.

  8. markg_montreal
    Member
    Posted 3 years ago #

    Hello -- I'm on Netfirms as well and I am also stuck on "downloading," even after deactivating the plugins...

  9. rustypritchard
    Member
    Posted 3 years ago #

    royatl: will you post your findings from GoDaddy here? I'm a GoDaddy user and had exactly the same experience of hanging at the unpacking stage. Thanks

  10. markg_montreal
    Member
    Posted 3 years ago #

    I opened a ticket with Netfirms regarding this issue (also, plugins get stuck at "downloading" as well). I will post an update when they get back to me.

  11. wh1blog
    Member
    Posted 3 years ago #

    I have NEVER had any luck getting the "Update Automatically" to work for our site. Ever!

    It always gets stuck at the "Unpacking the update…"

    Help! The manual installation is a major pain in the...

  12. markg_montreal
    Member
    Posted 3 years ago #

    it really does work like a charm usually....
    you should speak to your host -- they will know if there is a permissions issue or another reason why it won't work for you. it's worth taking a few minutes to get it resolved -- makes your web life a lot easier :)

  13. markg_montreal
    Member
    Posted 3 years ago #

    from Netfirms:

    ------------------------
    At this time, we recommend our customers to manually update their plugins and WordPress versions manually via FTP to ensure all files are downloaded fully.
    ------------------------

    that doesn't exactly explain what happened.
    let's hope things go back to normal next time around.

  14. wh1blog
    Member
    Posted 3 years ago #

    I have to manually change the permissions for the wp-content folder, and when I do, it at least gets as far as getting stuck on that page. Without the permission changes, it won't even get that far. I can see files on the server, but, nothing more stating anything is getting done beyond that "stuck" message.

    I was on Live Chat with my hosting for almost an hour trying to figure this out. I'm SURE it would be MUCH easier with the "automatic download..." Hence, why I was turning to here to try and find a solution.

    Any help would be greatly appreciated!

  15. eleanorb
    Member
    Posted 3 years ago #

    I'm a netfirms user. Automatic update has worked for me before, but I had to do manual this time, which was a lot more trouble.
    In answer to my own question, I replaced the entire folder wp-content/plugins/Akismet with the new folder, and that seemed to work okay. (The instructions are unclear about whether to replace the folder at this level (subfolder to wp-content) or to copy individual files in the folder...)
    Eleanor

  16. royatl
    Member
    Posted 3 years ago #

    Brief update: Haven't gotten with GoDaddy about this since I have other fish to fry at the moment. However, I updated the Akismet plugin with no problem. WordPress update still hangs during unpacking.

  17. markg_montreal
    Member
    Posted 3 years ago #

    just got off the phone with netfirms:
    they confirmed that server issues are causing major problems for WP users.
    (in fact, i'm getting a "500 server error" message just trying to update my content)

    there's no timeline for a fix at the moment...

  18. eleanorb
    Member
    Posted 3 years ago #

    Yes! Yes! The 500 messages are making maintenance a real hassle, I get them about 10 an hour! I have also reported this to netfirms, and they replied that they were looking into it. They didn't say (to me) that it was specific to WordPress users -- or that it was not just me! Power to the WP forums!
    Eleanor

  19. petz1step
    Member
    Posted 3 years ago #

    I update it and now i can't even login.:(

  20. markg_montreal
    Member
    Posted 3 years ago #

    i get those messages 10, 15 times in a row before my changes finally go through.
    impossible to work like this when every little css change takes forever to proof.

    let's hope this gets resolved ASAP!!!

  21. tommcgee
    Member
    Posted 3 years ago #

    Midphase was having a DDOS problem last week that gave me a similar problem.

  22. eleanorb
    Member
    Posted 3 years ago #

    Re Netfirms 500-errors: Plus, for me, when I go "back" to the previous screen in my browser, all my changes have disappeared. I have learned to "copy all" before hitting the Update button in case I have to restore the changes in order to try again !!!
    Eleanor

  23. bravenewniche
    Member
    Posted 3 years ago #

    I'm on a Netfirms Advantage hosting account and had the hanging problem with 3.0.5. this morning. I've never worked with Netfirms before, so have no history of whether this has happened with earlier updates.

    I ended up doing a manual install, but instead of getting the "database needs updating" message, I got an "update incomplete" message with a link to the update page.

    So I did the auto-update - it hung four times at various stages (I never lost my admin screen or got a server error) - and on the fifth try, it completed the update and the site (which has no content or plugins yet) is apparently running fine.

    I'm concerned to hear about these other 500 errors when updating content within a Netfirms WP site...

  24. wh1blog
    Member
    Posted 3 years ago #

    I finally got our blog onto 3.0.5 by doing the manual update.

    As stated earlier, this is always a major pain in the...

    It would be nice to hear a solution, or at the very least, a reason for the hang.

  25. jtoh
    Member
    Posted 3 years ago #

    I also have a GoDaddy account and am getting hung at "unpacking" for this update. Thinking of doing the manual install, just not looking forward to it

  26. scott522
    Member
    Posted 3 years ago #

    Amanda Everse is exactly right. Given that WP 3.1 will be released very soon, it is better to just wait for that, and after 3.1 is released, check these forums first to see what problems it causes, if any, and THEN upgrade (and do a lot of praying).

  27. govpatel
    Member
    Posted 3 years ago #

    @jtoh Check what version php you using as Go Daddy has aoption to use php4 and php 5 switch to php 5 and see if you still have problem.

  28. eleanorb
    Member
    Posted 3 years ago #

    Re the Netfirms 500 problem, I got this today:

    Thank you for your patience. The issue causing the intermittent 500 internal server error should have been resolved as of 5pm (GMT -5) February 9, 2011. We are still monitoring the issue to ensure no other customers are affected. If you are still experiencing this error on your website, we ask that you reply to this message with the following details:

    1. The date & time of when the error last occurred
    2. A copy of the error received
    3. The URL you visited/action you performed when the error occurred

    We apologize for the inconvenience this has caused.

    Regards,
    Netfirms Support Team

  29. Innomen
    Member
    Posted 3 years ago #

    TopHostingCenter is my host. Here is my conversation with them.

    Hello Brandon,

    It looks like some issue with the wordpress. If you wish to upgrade the wordpress, kindly follow the below mentioned process.

    1. Backup your database. Read Backing Up Your Database for a detailed explanation.
    2. Backup ALL your WordPress files in your WordPress directory. Don't forget your .htaccess file.
    3. Verify the backups you created are there and usable. This is essential.
    4. Deactivate ALL your Plugins.
    5. Ensure first four steps are completed. Do not attempt the upgrade unless you have completed the first four steps.
    6. Download and extract the WordPress package from http://wordpress.org/download/.
    7. Delete the old WordPress files on your site, but DO NOT DELETE
    * wp-config.php file;
    * wp-content folder; Special Exception: the wp-content/cache and the wp-content/plugins/widgets folders should be deleted.
    * wp-images folder;
    * wp-includes/languages/ folder--if you are using a language file do not delete that folder;
    * .htaccess file--if you have added custom rules to your .htaccess, do not delete it;
    * robots.txt file--if your blog lives in the root of your site (ie. the blog is the site) and you have created such a file, do not delete it.
    8. Upload the new files from your computer's hard drive to the appropriate WordPress folder on your site.
    9. Run the WordPress upgrade program and follow the instructions on the screen.
    10. Update Permalinks and .htaccess. Update your Permalink Structure and merge the custom rules, if necessary, into your .htaccess file.
    11. Install updated Plugins and Themes. Please review the list of Plugins that work in Version 3.0.5. Check for Theme Compatibility with 3.0.5 and ask your Theme author for any new version.
    12. Reactivate Plugins
    13. Add security key definitions to the wp-config.php file
    14. Review what has changed in WordPress.

    Please let us know if you need any further assistance.

    Best Regards,
    Norman

    To which I replied...

    I see, thank you for the complete, if somewhat cryptic instructions, I will attempt to implement them if wordpress support itself fails.

    Can you provide me with proof (I need not be able to understand it) that the problem with WordPress 3.0.4 being unable to auto update is definitively not a webhost issue? On my end no error is given, the process simply stops, do you have any more information as to where and how exactly it fails?

    I will be opening a support thread on their forum in an effort to permanently correct this problem.

    I find it hard to believe it's actually a wordpress problem (I could of course be wrong, I'm no expert), and so will they I suspect, so this proof is important as it will enable me to refute them when they just send me back to you.

    To which they replied...

    Hello,

    We checked the logs and we did not find anything in our server logs which makes it clear that the issue is not from the server. We will wait for the update from wordpress team and will proceed accordingly.

    Thanks,
    Victor.

    So how can I determine who's problem this is?

  30. govpatel
    Member
    Posted 3 years ago #

    I am using the same wordpress you using and I have started from 3.0 and updated same way you are doing and never once have failed to update so There must a connection problem some where that is causing the problem.

    I have not got got any 500 errors yet.

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