Also…i tried to FTP and delete the updraft folder from plugins bit this hasnt done anything
Hi,
If you suspect it’s UD, then FTP in to wp-content/plugins and rename the directory ‘updraftplus’ to anything else.
If that brings the admin login screen back, then ask your web hosting company for access to the PHP logs (or look for a file called “error_log” in the wp-admin directory – that’s a common location), and let us know what’s in the error log. Nothing radical has changed in UD 1.7.18 (it’s a collection of various minor tweaks), so I’d be interested to know what you find.
If renaming the directory doesn’t fix the problem, then your problem was something else, or a coincedence (e.g. at that moment your web hosting company was having a problem).
David
> Also…i tried to FTP and delete the updraft folder from plugins bit this hasnt done anything
Looks like our posts crossed!
If that’s the case, then the problem is not UD. Possibly your web hosting company is having some other problem and it’s just a timing co-incedence (which may seem unlikely to you, but with 60,000 UD users, it’s not unlikely to happen to someone). You should contact them to ask them to take a look.
David
Thanks for the quick response….i found the error log which has this error…does it mean anything to you ?
20:40:51 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 30720 bytes) in /home/htsfrees/public_html/wp-admin/includes/template.php on line 355
[17-Sep-2013 21:45:45 Europe/London] PHP Deprecated: Directive ‘magic_quotes_gpc’ is deprecated in PHP 5.3 and greater in Unknown on line 0
[17-Sep-2013
Your web hosting seems to have a memory limit of 64Mb – which is really small. See this for some tips: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
David
Thanks for the tip David (and for your prompt support)
It looks like W3Cache and UdP dont like each other now. I can login if one or the other is active but NOT together.
Just thought you might like to know
thanks again
Mike
Hi Mike,
If your problem is a lack of memory, then it’s not that either plugin doesn’t like the other – it’s just that every plugin uses some resources, and if resources are limited, at some point you’ll go over the limit. From our stats, only 3% of web hosting setups have as little as 64Mb of memory allowed for PHP – so the real solution is to ask your web hosting company why they allocate so little.
David
Hi David….just to close the loop here.
Your advice really helped, the issue revolves around memory !
The php.ini file in wp-admin folder had a 64MB limit…changed this to 256MB and it seems all is ok now.
Many thanks
Mike
Great, glad you got it fixed!
David
