If you've been having trouble please try the latest update. It fixes many issues (read more at the blog page)
Documentation is here http://docs.getshopped.org and is getting in overhaul in the future.
Support is provided by our community of user and contributors.
Paid premium 1 on 1 support is provided here http://getshopped.org/resources/premium-support/
Paid support can help you with setup and config. Will also help sort out plugin and theme conflicts. But is not able to provide *CUSTOM* modifications and is not able to fix incorrectly coded 3rd party plugins and themes but will often make a best effort to assist as much as possible with 3rd party issues.