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Jetpack by WordPress.com
Untested outlet for abuse (19 posts)

1 star
  1. annmariedwyer
    Member
    Posted 1 year ago #

    1. Integration with WP.com. No reason for sites built off Automattic's personal playground.

    2. Sends information to WP.com without "connection". e.g. My feeds are showing up in WP reader. I never wanted this back. Ever.

    3. Features turned off onsite are available to WP.com users, who mistakenly believe you can see them "liking" your posts.

    4. Turns itself on with no option to disconnect features if you do not like them

    5. Malfunctions often rendering ALL links on the page (including those generated by outside API) to the base URL. This includes header image. The only way off of pages is to type in a URL to another page.

    6. Each update requires three or more "bug fixes". Beta testing is limited to users who are on .wordpress.com; Alternatively, only Automattic employees are testing it with no idea what the .org base truly does when it is not hobbled by Automattic only offerings.

    7. Privacy issues with statistics. No information available about what will be shared and already is being shared with WP.com.

    8. Statistics do not recognize such referrers as Google+. Reporting erroneous at best. No true representation of traffic. Often statistics are belied. e.g. Some days there are more comments from users than JetPack reports page views.

    9. Superfluous CSS.

    10. Logs out user with every change.

    I could go on, but I believe it pointless. I doubt anyone reads these.

  2. ChrisSale
    Member
    Posted 1 year ago #

    I read it. Thank you.

  3. afeique
    Member
    Posted 1 year ago #

    Totally read it, thanks. Maybe next time you should go on ;o

  4. HayManMarc
    Member
    Posted 1 year ago #

    I read it , too. Thanks.

  5. gregory.hk
    Member
    Posted 1 year ago #

    a detailed explanation. thank you. very useful.

  6. cindy123
    Member
    Posted 1 year ago #

    The most useful review! You should have gone on.

  7. Tim_Olaguna
    Member
    Posted 1 year ago #

    I read it and now, thanks to your time and effort, will save my time and patience by avoiding this plugin like the plague. Thank you for your service. Please accept my gentle pat on the back.

  8. houseofstrauss
    Member
    Posted 1 year ago #

    Thanks for the heads up, serious enquirers read this stuff, you know! My question is where are the Devs. responses?? All I see is People agreeing.

    Devs, please comment, some of these criticisms are completely valid and need addressing.

    Thank-you for a great all in one plugin.

  9. jeffmeares
    Member
    Posted 1 year ago #

    what they said... Please feel free to rant on and on. It was helpful

  10. sunny155
    Member
    Posted 1 year ago #

    useful info...was going to try it out. got saved in last minute

  11. yudayuda
    Member
    Posted 1 year ago #

    thanks so much... was on my way of installing it to all my clients - thanks god i didn't...

  12. marketeerland
    Member
    Posted 1 year ago #

    You made the difference for me personally... I was researching whether or not I should install this. Not.
    Thanks!!

  13. GemmaW
    Member
    Posted 1 year ago #

    3. Features turned off onsite are available to WP.com users, who mistakenly believe you can see them "liking" your posts.

    If you're correct, this sounds like a bug. I hope you reported it.

    4. Turns itself on

    Jetpack is only activated when you choose to activate it after installation. Other than that I don't know what you mean.

    with no option to disconnect features if you do not like them

    You can deactivate each unwanted module easily. You need to click on the Learn More button on the module card, and a Deactivate button will appear next to it. This is partly why I've only given the plugin a 4-star rating. IMO Jetpack should have all modules disabled out of the box. I don't like Automattic making assumptions about what users will find useful by default. but this is a minor complaint since users will generally be spending some time configuring the features they want anyway.

    5. Malfunctions often rendering ALL links on the page (including those generated by outside API) to the base URL. This includes header image. The only way off of pages is to type in a URL to another page.

    I haven't seen this happen, but I'll check it out. Have you tried to get to the bottom of it in the support forums before posting this review?

    7. Privacy issues with statistics. No information available about what will be shared and already is being shared with WP.com.

    8. Statistics do not recognize such referrers as Google+. Reporting erroneous at best. No true representation of traffic. Often statistics are belied. e.g. Some days there are more comments from users than JetPack reports page views.

    You can easily disable the stats module if it bothers you that much.

    No plugin is perfect, including Jetpack, but I don't feel Jetpack deserved a 1-star rating.

  14. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Thanks for this review.

    I think you may be working from some misinformation or assumptions that aren't correct, so I've gathered some information about the issues you experienced:

    2. Sends information to WP.com without "connection". e.g. My feeds are showing up in WP reader. I never wanted this back. Ever.

    The WordPress.com reader is a feed reader, like Google Reader. Feed readers can display any blog with a public RSS feed, whether it's WordPress or not. It has nothing to do with Jetpack.

    4. Turns itself on with no option to disconnect features if you do not like them

    To turn off a Jetpack module, click Learn More, then click Deactivate. Also, note that we know that it's counterintuitive and have plans to make it easier based on user feedback.

    5. Malfunctions often rendering ALL links on the page (including those generated by outside API) to the base URL. This includes header image. The only way off of pages is to type in a URL to another page.

    I can't reproduce this. If you post about it in the Jetpack forums though, we will definitely help you look into it. I'm not sure it's related to Jetpack, but I can't tell without more information.

    Each update requires three or more "bug fixes". Beta testing is limited to users who are on .wordpress.com

    Beta testing is open to anyone. If you are interested in doing beta testing for Jetpack, we'd love that and I'll help you get started.

    9. Superfluous CSS.

    CSS you see as superfluous might actually be needed for a reason you haven't considered. If you post specifics about which CSS you think is superfluous and why in the support forum, we will check it out.

    10. Logs out user with every change.

    I can't reproduce this. If you post some details about how to trigger this issue in the Jetpack support forum, we will check it out.

    Thanks again.

  15. houseofstrauss
    Member
    Posted 1 year ago #

    Thanks Jeremy for responding to this report. Seems like a reasonable response. I guess making the UI more transparent as you suggest will allay many criticisms, as it appears that some of the problems raised were due to misunderstanding about how to configure jetpack.

    Thank-you

  16. sqhk
    Member
    Posted 1 year ago #

    @annmariedwyer: Great review! +100

  17. annmariedwyer
    Member
    Posted 1 year ago #

    @Jeremy

    Thank you for the response, but I have chosen against JetPack and disabled it. It comes onboard with fresh WP installs and I got it with the upgrade 3.4.x. It was not something I chose to download, and out of the box, I hated it. It is of note, all of my complaints with it were from test driving Automattic's suggestion of an all-in-one plugin. I tried it to see if I would like it better than the cocktail of plugins I do like.

    RE 2: Before Jetpack was on my server, there was no RSS feed of mine in the WP.com "reader". Your argument does not hold water WP.com would voluntarily seek out blogs to insert in its reader. From the time I jumped from WP.com, I was not in the reader. When JetPack came on board with the WP upgrade, my feed reappeared in the WP.com reader. It does not take calculus to do the math. Automattic = WordPress

    My telephone call to Automattic concerning this issue confirmed JetPack was responsible for loading feeds of all sites who activated it.

    RE 4: I did disconnect them. I did report this. It is disconnected now, so this is a non-issue. However, for those who are thinking they are stuck with what is already on when it is activated, this can be a real downer. From the look of the comments here, it appears you may have made this more friendly in the UI. I would think the disconnect button would be more appropriate beside the "activate" button, not hidden in the "read me" propaganda.

    RE 2&4: Although I disconnected JetPack, my RSS remained in the reader. Apparently, the only way for me to remove it from the reader is to stop posting to my site. At half a million hits per month, that is unlikely.

    RE 5: When the only plugin on the site was JP, all of the links rendered wrong. Claim what you want, there was either a conflict with JP and WP or just JP being wonky. Either way, it was unacceptable. Protocol is deactivate plugins one at a time to correct issues and isolate problems. I deactivated JP and the problem was solved. As is typical with Automattic support, all errors are user errors.

    RE beta: I have been on many beta teams. If I believed Automattic cared about the .org folks, I would be glad to beta on one of my smaller sites. I am not willing to use my big site to do it, however, because I have never seen Automattic consider there are blogs which drive real traffic.

    RE 9: Rather than slimmer sheets and additional ones for the modules which need extra CSS, the sheet was huge considering I was not interested in more than a couple of the modules. It is your plugin. Style it the way you want. I do not have to like it. I also have the capacity to overwrite it.

    RE 10: You have loads of reports of WP.com, Automattic hosted users and .org users who have massive problems staying logged in. Shame on all of them for not knowing to come to the JetPack thread to report they knew what was wrong with their out of the box WP app. I hardly think this is a surprise issue. I still encounter it when I go to Automattic hosted sites which use JP. I know because when I get booted, I ask if they are using JP. I hold my opinions unless asked, as there are many who are satisfied with your plugin.

    To say it is unfair of me to hold the opinion this plugin represents a headache for those who are not run of the mill, once a month or meme bloggers is indicative of only wanting good reviews and not getting honest feedback.

  18. annmariedwyer
    Member
    Posted 1 year ago #

    @Jeremy

    I have just spent the better part of an hour reading the reviews of other users. I have found at least one instance of every one of my points in the reviews dating back to early November, 2012. My review of December, 2012, would have been no surprise had you (Automattic) [innuendo moderated]. Likewise, some of your five star ratings are professing the drag time (one I did not mention), the unfriendly UI and overall malfunction of the plugin complicated with multiple bug fixes within days of the release.

    Most WP.com users I have encountered who move off WP.com to Automattic hosted sites never see how plugins work when they are not forced on them by their host. Ones which see what .org users' plugins which do not kick their users off, actually load their photos and comments, do not strip out input with overreaching CSS, do not kick mobile users in the screen and smooth loading are left with a deflated feeling because "owning their own website" is not what they envisioned.

    Indeed, none of this review is a surprise. All of it is in the documentation should you choose to read it. How inconvenient is that? Hmm. Sounds a lot like putting the deactivate button in the sales propaganda.

  19. julesmcn
    Member
    Posted 1 year ago #

    Thanks for the review and responses. I was thinking of installing this, but your comments and follow up have convinced me it might be better to stay away.

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