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Unclickable (2 posts)

  1. RebeccaLynnjones
    Member
    Posted 1 year ago #

    Using WordPress 3.5.1 for a blog with the default theme and settings I am currently unable to insert a hyperlink at all unless I copy and paste it from Word (which doesn't allow me to have the link open to a new window). I am unable to switch over to html as NOTHING in the tob tool area is clickable. When I click something in that area, nothing happens. I am also unable to schedule posts or tag posts using the side bar on the right as it does the same thing, you can click, but nothing happens.

    Does anyone have any idea on why this is happening or how I can fix this? ALSO, does anyone have any idea on how to get assistance from WordPress directly?

    [ Moderator note: WordPress is not a corporation. It has no central support. If these forums do not suffice, consider hiring someone at http://jobs.wordpress.net ]

  2. Jess
    Member
    Posted 1 year ago #

    Have you tried ALL of these steps?

    • flush any caching plugins you might be running, as well as server and/or browser caches.
    • deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).  Sometimes, an apparently inactive plugin can still cause problems.
    • If you can't get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F if you need help).
    • switch to the Twenty Eleven theme to rule out any theme-specific problems.
    • If you can't log in to change themes, you can remove the theme folders via FTP so the only one is twentyeleven. That will force your site to use it.
    • manual upgrade. When all else fails, download a fresh copy of the latest.zip file of 3.5 (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first: http://codex.wordpress.org/Updating_WordPress#Manual_Update
    • check the Master List to see if you're experiencing a known issue: http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list

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