Uncaught exception 'Exception' – WordFence API error

  • Resolved M

    (@infolegal)


    10 years, 1 month ago

    Fatal error: Uncaught exception ‘Exception’ with message ‘WordFence API error: The Wordfence key you’re using is not valid. Make sure you copied it correctly from http://www.wordfence.com.’ in /home/*/public_html/wp-content/plugins/wordfence/lib/wfAPI.php:33 Stack trace: #0 /home/*/public_html/wp-content/plugins/wordfence/lib/wordfenceClass.php(595): wfAPI->call(‘twoFactor_verif…’, Array, Array) #1 [internal function]: wordfence::authenticateFilter(Object(WP_User), ‘ad_ssg’, ‘ZRIi*BU&3A_#v,]…’) #2 /home/*/public_html/wp-includes/plugin.php(199): call_user_func_array(‘wordfence::auth…’, Array) #3 /home/*/public_html/wp-includes/pluggable.php(469): apply_filters(‘authenticate’, NULL, ‘username’, ‘ZRIi*BU&3A_#v,]…’) #4 /home/*/public_html/wp-includes/user.php(53): wp_authenticate(‘username’, ‘ZRIi*BU&3A_#v,]…’) #5 /home/*/public_html/wp-login.php(753): wp_signon(”, ”) #6 {main} thrown in /home/*/public_html/wp-content/plugins/wordfence/lib/wfAPI.php on line 33

    Please check this. I will add the key manually in the meantime and come back with the result.

    More info:
    1. I have a premium key
    2. I use the phone authentication for the admin user.

    https://wordpress.org/plugins/wordfence/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter M

    (@infolegal)

    10 years, 1 month ago

    I wasn’t able to find the line where to add the api key directly (it’s loaded from the admin). So, I’ve de-activated the plugin.

    A fast resolution will definitely be appreciated!

    Thread Starter M

    (@infolegal)

    10 years, 1 month ago

    Further actions: I re-activated the plugin and removed the cellphone sign in.

    Now the login to wordpress dashboard works.

    But, I really preferred the phone sign-in as a more secure sign in.

    ahetzel

    (@ahetzel)

    10 years, 1 month ago

    Sample problem here, started around the same time so I suspect that Wordfence is offline.

    easykorean

    (@easykorean)

    10 years, 1 month ago

    Same problem. Please fix, I too have a paid Premium Key.

    Wordfence Live Activity: Call to Wordfence API to resolve IPs failed: WordFence API error: The Wordfence key you’re using is not valid. Make sure you copied it correctly from http://www.wordfence.com.

    Plugin Author Wordfence Security

    (@mmaunder)

    10 years, 1 month ago

    Hi Guys,

    This issue is now resolved. We’re busy updating the premium support tickets and if you filed one you should already have a response.

    Regards,

    Mark.

    Thread Starter M

    (@infolegal)

    10 years, 1 month ago

    Hi Mark,

    I’ve just tested it and it works. Thanks!

    M.

Viewing 6 replies - 1 through 6 (of 6 total)
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