Support » Plugin: Online Backup for WordPress » Unable to UNZIP "WPOnlineBackup_Full.zip.enc" File

  • Our website was hacked and malicious content hosted on a site under our control. An improperly secured file upload script on the account was responsible for this issue.

    My web hosting company Hostgator has removed all of the malicious content from the account at this time but we now need to re-upload this site.

    Fortunately, I had downloaded a 980 MB file with our websites back-up information, which was automatically saved on my harddribve with the name: “WPOnlineBackup_Full.zip.enc”

    The problem, is that 4 different people have tried, but been unable to UNZIP the “WPOnlineBackup_Full.zip.enc” File that was downloaded. We tried on Macs and PC, without success.

    Hostgator has put a copy of WordPress 3.6.1 on the sendaathletics.com domain and hasd connected it to one of the multiple databases with a siteurl value set to sendaathletics.com for now. They also installed the Online Backup plugin.

    BUT THEY SAY THAT THE backup in question needs a decryption key to decrypt this file in the http://sendaathletics.com/wp-admin/admin.php?page=wponlinebackup&section=backup section of the dashboard.

    WHY CAN’T WE UNZIP AND DECRYPT THE FILE USING WINRAR, WINZIP MAC OR ANY OTHER OF THE POPULAR PROGRAMS?

    Anyone else has had problems unzipping a back-up file?

    PLEASE HELP, OUR SITE HAS BEEN DOWN for almost 3 days now….!

    http://wordpress.org/plugins/wponlinebackup/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Online Backup

    (@driskell)

    Hi,

    In the plugin go to “Local Backups & Decryption”. It will say the files can be uploaded.

    Connect to your FTP and transfer up the .enc file to “wp-content/backups/”. Rename it to WPOnlineBackup_Full_somethingrandom.zip.enc though to ensure nobody can download it with the default filename.

    If you go to “Local Backups & Decryption” again in the plugin, it will now see the file. Refresh page if it doesn’t show it will eventually show.

    Then you can click “Decrypt” next to it and enter your encryption key.

    The file can’t be decrypted using WinRar or WinZip as the encryption technology used by these is not free and is covered by patents. If we started to use it we would need to licence the technology and the plugin would no longer be free and would not fit in with the WordPress ethic where WordPress and its plugins shall always be free software. The definition of free is in the context of freedom, not cost. See http://www.fsf.org/about/what-is-free-software

    Regards,

    Jason

    Hi Jason,

    why didn’t you answer the questions above?

    WHY CAN’T WE UNZIP AND DECRYPT THE FILE USING WINRAR, WINZIP MAC OR ANY OTHER OF THE POPULAR PROGRAMS?
    Anyone else has had problems unzipping a back-up file?
    PLEASE HELP, OUR SITE HAS BEEN DOWN for almost 3 days now….!

    How can we recover backup if WP is down?!

Viewing 2 replies - 1 through 2 (of 2 total)
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