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Unable to "subscribe" (2 posts)

  1. MW17588
    Member
    Posted 1 year ago #

    Hi!

    I've just helped a friend set up her blog (notesfromabroad.net). People started "subscribing" yesterday, but one user consistently gets this error message when trying to subscribe:

    The email you entered was invalid, please check and try again.

    Her email address is an earthlink address.

    Can you help me know how to remedy this? I couldn't figure out how to add her manually either. Thanks!

    http://wordpress.org/extend/plugins/jetpack/

  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi!

    The best way to solve this is to have her contact us directly, here:

    http://en.support.wordpress.com/contact/?jetpack=needs-service

    That way we can troubleshoot the issue with her email address in private, without putting out in public here.

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