WordPress.org

Ready to get started?Download WordPress

Forums

Wordfence Security
[resolved] Unable to run first scan (19 posts)

  1. CarolineElisa
    Member
    Posted 1 year ago #

    Hi there,

    Fantastic plugin! I have it running on all my WordPress sites.

    But unfortunately I am unable to run Wordfence on one of them. When I hit "Start a Wordfence Scan" nothing happens and I receive no error messages.

    I have another site with the same web host that runs Wordfence fine.

    I'm afraid I can't share the link to the site on a public forum as the site is still under development.

    Thanks in advance for your help.

    Caroline

    http://wordpress.org/extend/plugins/wordfence/

  2. gazouteast
    Member
    Posted 1 year ago #

    I just installed wordfence 3.3.7 on a multisite install that's sort of public ready and got the same issue - clicking the save settings/options buttons doesn't work, nor does the scan now button.

    Strangely, the save options buttons show the successful save message even if they've not been clicked.

    This is on a VPS rather than shared hosting - finding this rather strange as word fence works on a couple of other sites I have in shared hosting with the same provider.

  3. Wordfence
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Caroline,

    Can you check if you are seeing any errors in your web server error logs?

    Thanks,

    Mark.

  4. CarolineElisa
    Member
    Posted 1 year ago #

    Hi Mark,

    Thanks for your reply. Here is the error message:

    [Mon Oct 29 02:35:37 2012] [error] [client xxx] File does not exist: /home/xxxconz/public_html/wp-content, referer: http://xxx.co.nz/wordpress/wp-admin/admin.php?page=Wordfence

    I can see that the path to wp-content is incorrect, as the site is currently installed at http://xxx.co.nz/wordpress/ not http://xxx.co.nz/

    Thanks,
    Caroline

  5. Wordfence
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks Caroline,

    It looks like there may be an issue with subdirectory installations. I've filed a high priority issue to investigate this. Thanks for the detailed report.

    Also can you tell me if there is anything else I should know about your installation. e.g. is it a multi-site install? Or do you have anything else custom about it?

    Regards,

    Mark.

  6. CarolineElisa
    Member
    Posted 1 year ago #

    Thanks Mark.

    No, it is not a multisite or customised install.

  7. clixbits
    Member
    Posted 1 year ago #

    I'm having exactly the same problem.
    single subdirectory site install.

  8. Wordfence
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks, we'll get this fixed.

    Regards,

    Mark.

  9. Wordfence
    Member
    Plugin Author

    Posted 1 year ago #

    Just a quick update that a fix for this is going out in the next few hours.

    Regards,

    Mark.

  10. Ricardo
    Member
    Posted 1 year ago #

    I'm having the same issue, with a standard single-domain install, but I'm not getting any errors logged.

    Any clues?

  11. QA21
    Member
    Posted 1 year ago #

    The same problem here. Scan doesn't run. What is the solution? Thank you.

  12. Ricardo
    Member
    Posted 1 year ago #

    Sorry for the delay. With the latest updates, it's working fine now. Thanks!

  13. Bundy21
    Member
    Posted 1 year ago #

    Hi, I'm having the same problem. I installed Wordfence on one of my sites with no problem. Loved it!
    I then installed Wordfence on my main domain, but now the first domain doesn't work.
    Won't scan, no new options can be saved. I've tried re-installing to no avail. The settings/plugins/permissions for the two sites are identical as far as I can tell.
    Help?
    Thanks!

  14. zorzstudios
    Member
    Posted 1 year ago #

    Hello,

    Same problem. I start running a scan and it initiates, prepares for scan, and fetches the list of malware, core, theme and plugin file signatures from Wordfence, then starts to scan files even but always stops after analyzing 5,200 files. The animation keeps showing the "in progress" bar for hours.

  15. flashbuddy
    Member
    Posted 1 year ago #

    Scan doesn't start, nothing in the logs. OMG, what to do?!

  16. Ocala Website Designs
    Member
    Posted 1 year ago #

    Weird thing is that I have about 30 sites on same server, installed on about 15 with no issues then one just wont scan ...

  17. graphicpilot
    Member
    Posted 1 year ago #

    Is anybody using Hostgator? I talked to them earlier and they're experiencing brute force attacks on some of their servers including one of the shared servers my client is using. My personal site runs the scan fine but this client's does not... I'm wondering if affected servers have scripts that the plugin requires being disabled.

  18. gazouteast
    Member
    Posted 1 year ago #

    Mark
    I posted way up there in the thread (2nd post) that I was having similar issues to the OP

    In fact, on that same site, I've just wiped the entire site, installed WP3.5.1 fresh, added WordFence 3.6.9 as the only plugin, using the default twentytwelve theme ... and WordFence still will not save the Options page nor start a scan.

    The only post/comment on the site are the defaults ones when you first install WP. Six months now I've been waiting for you to comment on my problem, and you haven't yet.

    As I said above, this is on a VPS, and the other domains on that VPS all run WordFence perfectly. I love WordFence, but getting frustrated my one "problem" is being ignored - I've lost 6 months of site live time waiting for an answer.

    I'm stumped on this - any clues you can point at?

    Gaz

  19. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @gazouteast - posting in a "resolved" thread is unlikely to get a reply - per the forum guidelines, please start a new thread:

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic

Tags

No tags yet.