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[resolved] [closed] Unable to open my website and can't login to wp-admin (27 posts)

  1. valentina85
    Member
    Posted 10 months ago #

    Good morning,
    I cannot connect to my website http://www.gretamastroianni.com/‎. Appears a page where is written that I have to install wordpress in 5 minutes. What I have to do to see my website?

    I cannot even reach my wordpress access panel.
    What I can do?

    Thank you very much.

  2. lc235
    Member
    Posted 10 months ago #

    It appears you do not have wordpress installed yet. http://codex.wordpress.org/Installing_WordPress
    This should help

  3. esmi
    Forum Moderator
    Posted 10 months ago #

    Is this a new install of WordPress?

  4. valentina85
    Member
    Posted 10 months ago #

    It isn't a new install of WordPress. I visited the web site two days ago and it worked but not today. It is not directly my site but I have to make some modify for a client and he told me he didn't do anything changes

  5. esmi
    Forum Moderator
    Posted 10 months ago #

    Right now, I am seeing:

    The page isn't redirecting properly

    Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

  6. valentina85
    Member
    Posted 10 months ago #

    oh, I'm trying to reset by ftp but when I try to log in http://www.gretamastroianni.com/wp-admin/ I am not able because it shows me the same error page

  7. esmi
    Forum Moderator
    Posted 10 months ago #

    You do not need to login to your WP site to use FTP. If you haven't used FTP before, ask your hosts for assistance.

  8. valentina85
    Member
    Posted 10 months ago #

    I am able to log in the ftp but I am not able to log in my WordPress administration menus (/wp-admin) (I'm following the procedures, poit 3 http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)

  9. valentina85
    Member
    Posted 10 months ago #

    I paste here the four poinnts of procedure:

    Or reset your plugins folder via FTP or the file manager provided in your host's control panel.

    1. Via FTP or your host's file manager, navigate to the wp-contents folder (directory)
    2. Via FTP or your host's file manager, rename the folder "plugins" to "plugins.hold"
    3. Login to your WordPress administration menus (/wp-admin)
    4. Via FTP or your host's file manager, rename "plugins.hold" back to "plugins"

  10. esmi
    Forum Moderator
    Posted 10 months ago #

    Have you renamed the plugins folder yet and/or your current theme's folder?

  11. valentina85
    Member
    Posted 10 months ago #

    Yes I have just renamed both the themes and plugins folder

  12. esmi
    Forum Moderator
    Posted 10 months ago #

    Um - what exactly did you do? Which theme folder did you rename?

  13. valentina85
    Member
    Posted 10 months ago #

    I renamed th themes foldere in --> themes-old and the plugins folder in --> plugins.hold

  14. esmi
    Forum Moderator
    Posted 10 months ago #

    No. That's not what I suggested. Change the wp-content/themes folder back to just themes. Then try switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name.

  15. valentina85
    Member
    Posted 10 months ago #

    Oh sorry, I didn't understand well. Inside my Themes folder there are two folders and a file called index.php. I add the ending "-old" to both of the two folders, is right?

  16. esmi
    Forum Moderator
    Posted 10 months ago #

    No! What is the name of the theme that you are currently using and what are the name of the two folders inside wp-content/themes?

  17. valentina85
    Member
    Posted 10 months ago #

    Oh, I don't know the theme that is used because is the first time I work on this site. I think the two folder inside are both themes, anyway the name are: twentytwelve and dt-nimble

  18. esmi
    Forum Moderator
    Posted 10 months ago #

    Rename dt-nimble to dt-nimble-old. Leave the twentytwelve folder as is.

  19. valentina85
    Member
    Posted 10 months ago #

    ok, done. What I have to do now?

  20. esmi
    Forum Moderator
    Posted 10 months ago #

    What is in your root .htaccess file?

  21. valentina85
    Member
    Posted 10 months ago #

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

  22. esmi
    Forum Moderator
    Posted 10 months ago #

    That looks fine. Check that there are no redirects set up at the server level. If necessary ask your hosts to assist with this.

  23. valentina85
    Member
    Posted 10 months ago #

    I'm just talked with the host supplier and we found that the database service has expired. I've just alert the website's holder and when he'll pay for renewal I'll try to see if the web site works. Thank you for everything!

  24. gunwante
    Member
    Posted 3 months ago #

    I cant open my own website http://myreviewworld.org/
    an error is Occur .... Please Help...

    following error is occur...

    Fatal error: Call-time pass-by-reference has been removed in /home/myreview/public_html/wp-content/themes/healthy-wp/functions.php on line 32

    Please Help..

  25. Andrew
    Forum Moderator
    Posted 3 months ago #

    That's unlikely to be the same issue as valentina85's. You can create a new thread here: http://wordpress.org/support/forum/how-to-and-troubleshooting#postform

  26. gunwante
    Member
    Posted 3 months ago #

  27. zekirija
    Member
    Posted 3 months ago #

    wp-content/themes/healthy-wp/functions.php on line 32

    fatal error
    healthneedscare.com

    help

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