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Unable to login to wp-admin portal (7 posts)

  1. jessicavance@msn.com
    Member
    Posted 1 year ago #

    When I login it keeps redirecting to an error cannot display page. It even does this when enter an email address to retrieve my password.
    It worked fine when I edited my site about 2 months ago, but I also ran an update to this latest 3.4 version... could that be the issue? My url is http://www.infinitytlc.com, WP portal: http://infinitytlc.com/htdocs/wp-login.php.
    Thanks in advance!

  2. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    It looks you are not running WordPress 3.4.1, but WordPress version 3.1.2. It is possible that you might have tried to update, but did not finish it, and possibly have corrupt files.

  3. jessicavance@msn.com
    Member
    Posted 1 year ago #

    Oh yes, you're probably correct... do you know how I can get back in there to fix it?

  4. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    You can use your hosting control panel/ File Manager or FTP to update WP.

  5. jessicavance@msn.com
    Member
    Posted 1 year ago #

    I'm not sure I know how to do that, but I'll look it up and try to figure it out.
    I really appreciate your help!

  6. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Reading this may perhaps help:
    codex.wordpress.org/Updating_WordPress

  7. jessicavance@msn.com
    Member
    Posted 1 year ago #

    Oh that was exactly what I was looking for! Thank you so much!!

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