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Unable to login since new user setup (5 posts)

  1. JohnnyBoyxxx
    Member
    Posted 1 year ago #

    Hi everyone, I was updating a clients site yesterday and set a user account for him and since then have not ben able to login on the admin side. To make matters worse, it's is not able to recognise the email to have a new password sent.

    I can login on the user side ok

    regards
    John

  2. codingpet
    Member
    Posted 1 year ago #

    maybe you can go to the phpmyadmin and check the wp_users table. Make sure the email is there and correct. If not, you can edit the email account to another one. Then get new password.

  3. JohnnyBoyxxx
    Member
    Posted 1 year ago #

    Thanks for your reply, but can you tell exactly where phpmyadmin is located

  4. jnhghy
    Member
    Posted 1 year ago #

    Hi,
    when codingpet.com suggested to use phpmyadmin he was actually suggesting to connect to the database, you can use any mysql client that your provider accepts and check the databse to see if the e-mail address is correct, the info is in wp_users...

  5. JohnnyBoyxxx
    Member
    Posted 1 year ago #

    Many thanks to codingpet.com and jnhghy for your advice. Got it sorted via this link

    http://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin

    Thx again

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